Staff Accountant

Zendesk is seeking a Staff Accountant to be a key member of the Global Accounting Team

The Staff Accountant will be responsible for performing general ledger maintenance and reconciliation as well as other duties to assist with the monthly, quarterly, and annual general ledger (GL) close process.

This role provides assistance with implementing policies and procedures to ensure financial transactions are being executed appropriately and collaborates with other departments in terms of financial statement reviews. This role will also navigate through a variety of other departments and activities related to accounts payables, accounts receivables, tax, and invoicing customers.

The ideal candidate will thrive in a fast paced environment with a continuous improvement mindset. A self-motivated problem solver, this candidate is flexible, adaptable and has strong collaboration skills.

• You will work with the third-party services providers based in Brazil and in Mexico (outsourcing firms) assisting on the activities related to accounts payables, accounts receivables, tax, and invoicing customers

• Participate in the month-end close process, including journal entries, performing reconciliations, and preparing other analysis, ensuring accuracy of financial information.

• Accountable for providing assistance with the monthly, quarterly and yearly financial close processes

• Assists with implementing accounting policies and procedures to ensure all financial transactions are executed according to GAAP principles

• Preparation of fluctuation analyses and performance of financial statement analytics, providing relevant explanations for fluctuations provided to senior management

• Assists with accounts payables day-to-day activities, by reviewing and reconciling payments with bank reports, controlling payment dates, and requesting approvals.

• Assists with the process of invoicing customers bridging possible gaps

• Assists with indirect taxes and withholding taxes reconciliation

• Participation in process streamlining and improvement projects

• Participation in annual financial audits and quarterly reviews with external auditors, including preparation and review of schedules

• Other projects/ tasks as necessary

• Bachelor’s Degree in Accounting or Finance

• 2 or more years of accounting experience – Big 4 public accounting preferred

• Understanding of US and local GAAP and applicable accounting rules and regulations

• Understanding of indirect tax (ISS, PIS and COFINS) and withholding tax rules

• Understanding Sao Paulo City Hall billing process

• Intermediate MS Excel skills required (VLookup, Pivot Tables, etc.)

• Excellent verbal and written communication skills

• Strong organization skills

• Energetic, driven and dedicated

• Teamwork-oriented

• Experience working with NetSuite or a large-scale ERP

• Experience working in a publicly-traded, high-tech, high-growth company

• CPA or equivalent (in-process or obtained)

• Experience with Blackline account reconciliation and matching modules

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.