Customer Service Liaison

Há 2 dias


Belo Horizonte, Brasil beBeeCustomer Tempo inteiro

Job Title: Customer Service Liaison **Job Summary:** We are seeking a skilled and courteous Customer Service Liaison to provide exceptional support to our valued customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and ensuring a positive experience across all communication channels. **Key Responsibilities:** Customer Support: Respond to customer inquiries via phone, email, chat, and social media. Provide accurate information and guidance while showcasing excellent written and verbal communication skills. Problem Resolution: Identify customer issues, troubleshoot problems, and offer effective solutions or escalate when necessary. Account Management: Update and maintain accurate customer records and account information in the system. Product Knowledge: Maintain comprehensive knowledge of products and services to ensure accuracy and confidence when interacting with customers. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality. **Requirements:** 1 year of related experience and/or a related degree. Excellent written and verbal communication skills. Ability to excel in a fast-paced environment. Strong organizational abilities. Meticulous attention to detail. Collaborative team spirit. Commitment to confidentiality. **Languages:** English mandatory Portuguese mandatory



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