Customer Service Specialist

Há 2 dias

Belo Horizonte, Brasil Virtual Latinos Tempo inteiro

Join the Virtual Latinos Community With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities. Ready to explore the possibilities? Apply today and become part of a community where your skills shine and your career aspirations soar Highlight Job of the week Job Title: Customer Service Specialist Pay Rate style: Part-Time Monthly Rates: $840-$$1,400 (based on 20 hours per week schedule) Full-Time Monthly Rates: $1,680-$2,800 (based on 40 hours per week schedule) The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable. Work Schedule: The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone. Job Summary: The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels. Job Tasks: Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Account Management: Update and maintain accurate customer records and account information in the system. Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality. Qualifications: 1 year of related experience and/or a related degree. Excellent written and verbal communication skills in English Ability to excel in a fast-paced environment. Strong organizational abilities. Meticulous attention to detail. Collaborative team spirit. Commitment to confidentiality. A quiet, private workspace. Must be at least 21 years old. Languages: English mandatory Portuguese mandatory Next Steps: Send your easy apply We will reach out and send you a form to send in your full application Get accepted into our community to have access to all our job offers Apply to job offers of your interest Get interviewed Start working in your dream Job

  • Customer Support Specialist

    2 semanas atrás

    Belo Horizonte, Brasil Equativ Tempo inteiro

    About the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction.People on the team share a passion for helping our clients to surpass their digital business goals.They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower...

  • Call Center Agent/customer Service

    1 dia atrás

    Belo Horizonte, Brasil Lepro Tempo inteiro

    We are seeking a Remote Customer Service Specialist to work from home, the Remote Customer Service Specialist acts as the primary point of contact for all inquiries and issues involving in Our Company’s lighting product. - Handles incoming calls on all Customer Service-related inquiries, order changes, and status updates and cancellations with empathy and...

  • Collections Specialist

    1 semana atrás

    Belo Horizonte, Brasil Kapitale Tempo inteiro

    Company DescriptionKapitale is a Direct Business Funder focused on the Latino Business owners in the USA.Role DescriptionThis is a full-time on-site role for a Collections Specialist located in Miami, FL.The Collections Specialist will oversee daily debt recovery efforts, manage cash collection activities, and promptly resolve outstanding account...

  • Customer Success Specialist

    Há 4 dias

    Belo Horizonte, Brasil Supportyourapp Tempo inteiro

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with...

  • Customer Support Specialist

    2 semanas atrás

    Belo Horizonte, Brasil Hitch Equity Tempo inteiro

    Customer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...

  • Customer Support Specialist

    2 semanas atrás

    Belo Horizonte, Brasil Optiviq Inc. Tempo inteiro

    OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVisionTM, a leading software solution for managing complex manufacturing processes.Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines...

  • Customer Success Manager

    Há 5 dias

    Belo Horizonte, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About MagentrixMagentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes.Role OverviewWe’re hiring a...

  • Customer Success Specialist

    Há 3 dias

    Belo Horizonte, Brasil Oneday Tempo inteiro

    LOVE startups and always dreamed of working in tech?WANT to build meaningful relationships and help ambitious entrepreneurs succeed?BELIEVE you can use initiative and ownership to fast-track your career?THEN READ ON!Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business...

  • Content Marketing Specialist

    Há 7 dias

    Belo Horizonte, Brasil Sofia Health Tempo inteiro

    Marketing Content Specialist – Sofia Health📍 Remote | Full-TimeAbout Sofia HealthSofia Health is the fastest-growing marketplace connecting consumers with health and wellness providers. We empower wellness entrepreneurs by providing the tools and visibility they need to grow their business. We are looking for a creative and strategic Marketing Content...

  • Customer Service Liaison

    Há 2 dias

    Belo Horizonte, Brasil beBeeCustomer Tempo inteiro

    Job Title: Customer Service Liaison **Job Summary:** We are seeking a skilled and courteous Customer Service Liaison to provide exceptional support to our valued customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and ensuring a positive experience across all communication...