Senior Customer Success Manager

4 semanas atrás


São Paulo, Brasil Tractian Technologies Inc Tempo inteiro
Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention, and expansion at TRACTIAN. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions. This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.

Responsibilities
  • Oversee the successful implementation and adoption of our solutions within enterprise accounts.
  • Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
  • Analyze and report on account health, expansion opportunities, and risk factors.
  • Develop and maintain close relationships with key stakeholders and decision-makers.
  • Deliver insights and recommendations to improve product usage and satisfaction.
  • Collaborate with the technical team to address client-specific requirements.
  • Ensure contract renewal and manage commercial negotiations.
Requirements
  • Bachelor’s degree in Business, Engineering, or a related field.
  • Extensive experience in customer success or account management, preferably with enterprise accounts.
  • Proven ability to manage large-scale projects and implementations.
  • Strong analytical skills and proficiency in reporting and account analysis.
  • Excellent communication and relationship-building skills.
  • Deep understanding of customer success metrics and strategies.
  • Proficiency in HubSpot CRM or similar tools.
Bonus Points
  • Prior experience in B2B Enterprise Sales roles.
  • Advanced degree in a relevant field.
  • Fluent in English.
Compensation
  • Competitive salary and stock options.
  • Optional fully funded English / Spanish courses.
  • 30 days of paid annual leave.
  • Education and courses stipend.
  • Earn a trip anywhere in the world every 4 years.
  • Day off during the week of your birthday.
  • Up to R$1.000/mo for meals and remote work allowance.
  • Health plan with national coverage and without coparticipation.
  • Dental Insurance: we help you with dental treatment for a better quality of life.
  • Gympass and Sports Incentive: R$300/mo extra if you practice activities.
#J-18808-Ljbffr

  • São Paulo, Brasil Prove Tempo inteiro

    Sr. Customer Success Manager, BrazilSummaryProve is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil Clarivate Tempo inteiro

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships, and by acting as their champion within Dynatrace. You will also highlight...

  • Customer Success Manager

    2 meses atrás


    São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...


  • São Paulo, Brasil Vistex Tempo inteiro

    Titulo da Vaga: Customer Success ManagerNome da Empresa: VistexLocalização: São Paulo – SPDescrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...


  • São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of...


  • São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    As a Customer Success Manager at Dynatrace, you will play a crucial role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on our product and service offerings, and demonstrate the value we bring to their businesses.To achieve this, you will focus on growing relationships...

  • Customer Success Manager

    2 meses atrás


    São Paulo, Brasil Dynatrace Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...


  • São Paulo, Brasil SAP SE Tempo inteiro

    Enterprise Customer Success Manager (E-CSM) - SAP Academy for Customer Success - Brazil (Hybrid)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil AppsFlyer Tempo inteiro

    Seeking a seasoned Customer Success Manager to drive growth and retention for our flagship mobile advertising product. The ideal candidate will have a strong background in SAAS customer success, web marketing, and digital advertising.Develop deep business relationships with key clients to provide exceptional support and service.Stay up-to-date on product...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Salesforce Tempo inteiro

    Job Category: Customer SuccessWe are seeking a skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will be responsible for developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities. You will act as an internal authority on your...


  • São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    Unlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...


  • São Paulo, Brasil Audens Group Tempo inteiro

    Customer Success ManagerOur client is an EdTech multinational expanding operations in Brazil and South America. As a Customer Success Manager, you possess a deep-seated commitment to helping customers achieve their goals, going beyond retention efforts to ensure their sustained satisfaction. You understand large and medium size enterprises and can manage...


  • São Paulo, Brasil Iron Mountain Tempo inteiro

    Senior Customer Success Executive - Sao Paulo, BrazilAt Iron Mountain, we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We are seeking a Sr Digital Customer Success Manager to join our Professional Services...


  • São Paulo, Brasil Prove Tempo inteiro

    Sr. Customer Success Manager, Brazil Summary Prove is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting...


  • São Paulo, Brasil Darktrace Tempo inteiro

    Customer Success Manager Enterprise Team: Brazil AccountsIn the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil Clarivate Tempo inteiro

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the...

  • Customer Success Manager

    3 meses atrás


    São Paulo, Brasil DoubleVerify Tempo inteiro

    What you’ll do DoubleVerify is looking for a Customer Success Manager to join our growing team based in New York. The Customer Success Manager plays an integral role in testing and onboarding new strategic DV clients, establishing KPIs, overseeing the campaign setup process and launch, educating end users on the DV product suite and analytics,...


  • São Paulo, Brasil goFLUENT Group Tempo inteiro

    Olá, estamos em busca de um CSM (Customer Success Manager), que irá atuar na gestão de projetos e treinamentos corporativos.Responsabilidades:Gestão de múltiplas contas do Brasil - Responsável por onboarding, retenção e relacionamento com clientes; Construir relacionamentos de longo prazo com o cliente, fornecendo informações proativas para o...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Vistex Tempo inteiro

    We are searching for a seasoned Customer Success Manager who can independently manage and grow clients in North America.The ideal candidate will work cross-functionally with internal teams to ensure alignment with client goals and objectives.Responsibilities:Own the overall relationship with assigned clients, driving proactive and strategic client...