Technical Support Specialist

1 semana atrás

Manaus, Brasil Teilur Talent Tempo inteiro

Overview

Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely? We are looking for multi-skilled candidates with excellent interpersonal and technical skills for the position of Technical Support Specialist . The ideal candidate will focus on customer success and data fluency , troubleshooting technical issues related to Snowflake, APIs, and large-scale data delivery , rather than traditional IT or desktop support. You will work cross-functionally with Account Managers, Data Fulfillment teams, and Data Engineers to investigate technical issues , document findings clearly, and keep customers proactively informed throughout the resolution process. This role offers the opportunity to directly impact customer satisfaction and operational excellence , working closely with both technical and customer-facing teams in a dynamic, data-driven company .

The salary range is $1,800 USD to $2,400 USD per month , depending on the candidate's experience and seniority.

Responsibilities
  • Provide front-line technical support for customer issues related to:
    • Data delivery and ingestion .
    • API integrations and troubleshooting.
    • Account and data management .

-Investigate and troubleshoot technical issues , reproducing customer errors when possible, focusing on root cause analysis .

- Validate large datasets, identifying inconsistencies or errors through SQL queries.

- Proactively communicate updates and resolution progress to customers in a clear, professional manner .

- Collaborate with data quality, engineering, and product teams to improve processes, tools, and product stability .

- Maintain accurate case records to measure and improve CSAT , response times, and resolution times.

- Identify recurring themes and translate them into repeatable, scalable solutions .

- Ensure adherence to SLAs while driving timely resolutions.

Requirements
  • Fluent in English YOU MUST BE ABLE TO HAVE A FLUENT PROFESSIONAL CONVERSATION IN ENGLISH.
  • Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field, OR equivalent practical experience in data troubleshooting, support, and integration .
  • 2-4 years of experience in technical support, data operations, or customer experience roles .
  • SQL querying in Snowflake (filtering, joins, sampling for validation).
  • API troubleshooting (REST, error codes, authentication, Postman usage ).
  • Familiarity with bulk data delivery (SFTP, AWS S3, CSV/JSON/XML handling).
  • Data validation and troubleshooting by comparing datasets to detect inconsistencies.
  • Understanding of data ingestion flows (data movement into CRMs, data warehouses, or BI tools).
  • Strong communication skills (written and verbal), able to translate technical issues into customer-friendly updates .
  • Ownership mindset , taking accountability and driving issues through to resolution.
  • Highly collaborative and proactive , with a strong focus on problem-solving and continuous improvement .
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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