UX Researcher

As a UX researcher you will plan and execute research projects that will help inform product decisions towards our mission of Making Crypto Useful with a deep understanding of our customers needs and behaviors.
You will be working closely with product managers, stakeholders, product designers, content designers, and data scientists mostly during the discovery phases to bring an empathic narrative of our users perspective into the decision making process by conducting primary and secondary research and transforming those insights into new product opportunities and improvement recommendations.
**Your impact**:
- Work with the product teams and stakeholders to collect insights and translate customer and business problems into research projects that help gain a deeper understanding of our customer's perspective.
- Understand and choose methodologies to answer relevant research questions for each stage of the product development process.
- Collect and analyze data gathered from primary and secondary research such as user interviews, remote field studies, surveys, benchmark studies and online experiments (A/B/n tests).
- Document and deliver timely and actionable insights that inform our product development process for both design decisions and product opportunities.
- Collaborate with product and content designers to ideate design solutions and define criteria that would ensure intuitive, accessible and delightful user experiences.
- Collaborate with product teams to define UX outcomes and metrics (both qualitative and quantitative) that help measure the desirability and success of a design solution.
**Who you are**:
- +3 years of hands-on research experience with demonstrated skill in collecting and analyzing qualitative data to improve customer experiences.
- Exceptional conversational and observational skills to connect and interact with people.
- An exceptional portfolio of research case studies that showcases the research journey, results, and personal learnings.
- The skills to explain your work, process, and decisions to cross-functional stakeholders and ask for feedback to help you deliver your best work.
- Some experience using quantitative data to provide informed user insights.
- Fluency in Portuguese and English. Spanish is a plus.
- Great self-management skills.
- You are comfortable working in a fast-paced environment, juggling multiple projects and collaborating with cross-functional teams
**Nice to have skills**
- The ability to influence decision-making at all levels within an organization and in a variety of contexts.
- Experience successfully integrating customer research into a business' product design practice.
- Experience working in Fintech related research projects.
LI-Remote
**About Bitso**:
Bitso is Latin America's leading cryptocurrency platform. Our goal is to evolve how we think about and use money. We believe that we should all have the opportunity to use our money whenever we want it, and how we want it, without boundaries or schedules. To achieve this, we provide individuals with fast, cheap, seamless and user-friendly financial services powered by blockchain technology.
Cryptocurrencies do not rely on intermediaries to give them legitimacy or value. Instead, they are valuable because of the peer-to-peer technology that powers them. We firmly believe in crypto and the use cases it has. It's time for the world to upgrade to a fair, open, transparent, and global financial system for all. **#makecryptouseful.**
Bitso promotes an environment where people are treated fairly and with respect, free of discrimination, bullying, harassment, violence or threats.
**Compensation and Benefits**:
- **Purpose**: You'll be part of something bigger, working towards financial disruption and inclusion across Latin America.
- **Culture**: You'll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.
- **People**: You'll work with some of the most driven and intelligent people in the crypto space, engaging with a network of diverse talent from 25+ nationalities bound by our quest to #makecryptouseful.
- **Salary**: We pay competitively in the countries where we operate.
- **Venue**:Work from wherever you want, work asynchronously; this role is fully remote to give you maximum freedom.
- **Unlimited Paid Time-Off**: You choose your number of days off. Recharge batteries and enjoy who you are outside the office
- **Employee Stock Option Plan**: we want our team members to be owners of the company. Therefore, as we all together crave for the success of our business, you will be eligible to participate in our stock option plan
- This role is expected to work remotely.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

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