Cross-Functional Operations Leader

Cross-Functional Operations Leader

We are seeking a seasoned professional to oversee and drive our LATAM operations, ensuring seamless delivery of projects and exceptional customer experience.

As the Country Manager for LATAM, you will be responsible for leading daily operations, resource management, workforce planning, employee engagement, HR compliance, and strategic growth. You will collaborate with cross-functional teams to deliver business objectives and provide market insights to inform global strategies.

The ideal candidate will have a proven track record in managing, scaling, and setting up IT/Tech teams, driving operational excellence, and building trusted relationships with clients and stakeholders. Strong leadership skills, technical acumen, and effective communication will be essential in this role.

This is a strategic leadership position with direct impact on our LATAM operations. As a key member of our team, you will have the autonomy to make high-impact decisions and contribute to shaping our company's success.

• Key Responsibilities:
• HR & Resource Management:
  • Oversee all LATAM resources to ensure productivity and quality.
  • Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management.
  • Monitor attrition rates and implement proactive retention strategies.
  • Drive employee satisfaction through engagement programs, career development, and structured feedback channels.
• Tech Operations Oversight:
  • Manage and scale tech operations and delivery teams.
  • Ensure alignment between business objectives and technical delivery.
  • Provide credible oversight in technical discussions with clients.
• Stakeholder & Customer Engagement:
  • Build and maintain strong relationships with key stakeholders and customers across LATAM.
  • Act as the primary liaison for client needs, service delivery, and customer success.
  • Represent the company at local and regional events, forums, and client meetings.
• Operational Leadership & Strategic Growth:
  • Lead daily operations, ensuring efficiency, compliance, and alignment with corporate policies.
  • Collaborate with HR, Finance, and global teams for seamless cross-functional workflows.
  • Monitor performance metrics and provide regular updates to regional/global leadership.
  • Adapt and execute market-specific strategies aligned with global objectives.

Requirements:

• Experience: 8–12 years in senior leadership or country management, preferably in the IT/Consulting sector.
• People & HR Management: Proven success in leading teams, driving workforce planning, employee engagement, HR processes, and HR compliance, with measurable improvement in retention.
• Tech Operations Oversight: Demonstrated ability to set up, scale, and manage IT/Tech teams (Must Have)
• Stakeholder Engagement: Strong track record in building trusted relationships with clients, partners, and internal stakeholders.
• Strategic & Operational Skills: Ability to translate business objectives into actionable operational and delivery plans, while ensuring compliance and efficiency.
• Communication: Fluency in English (written and spoken) is required; Spanish and Portuguese proficiency are strong advantages.
• Technical Tools: Familiarity with CRM systems, business management platforms, and performance reporting tools.

Benefits:

• Competitive remuneration (salary only)
• Work within a global and fast-growing organization
• Friendly, supportive, positive, and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Remote work conditions

About Us:

We thrive in a collaborative, agile, and people-first environment. We offer opportunities to work on diverse, cutting-edge projects and enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.