SME-CX-Product Support

3 semanas atrás

São Paulo, Brasil Cognizant Tempo inteiro

Overview

As a WebTech Implementation Specialist – SP , you will make an impact by implementing Web Products and Analytics. The team supports clients around the world who speak Spanish and Portuguese.

In this role, you will:

  • Communicate with business customers, internal sales teams and services teams via phone, email, or chat as needed.
  • Collaborate with customers on the implementation of web-based products and analytics tracking tags.
  • Verify and troubleshoot existing implementations together with the customers.
  • Provide guidance, support, and education to customers on how to implement products.
  • Employ strong, clear communication skills with customers and colleagues, displaying enthusiasm and a desire to succeed.
  • Deliver high-quality service to customers, exceeding client expectations and quality scoring measures.
  • Continuously work on developing and improving your technical and soft skills.
  • Follow up with customers regarding pending implementations.

Work model: onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
  • Fluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus for a career plan in the team.
  • Intermediate knowledge in Front End Languages - HTML and JavaScript (Developer mindset).
  • Good troubleshooting skills of web development problems in context.
  • Strong communication skills, support to the client and relationship management (soft skills). Must be capable of adjusting to the technical level of the client to provide the best customer experience.
  • Time management and organizational skills due to our new and complex processes in the team.
  • Quick learner: ability to learn quickly and engage in team activities to improve the customer experience.
  • Adaptability: the client is fast-paced and changes frequently. Flexibility will be a success in this team.
  • Team player: proactively collaborates with other team members in day-to-day activities and long-term process & workflow optimization. New ideas are welcome.
  • Knowledge of various CMS & Ecommerce platforms (e.g., WordPress, Magento, Drupal, Joomla, Shopify) is a plus.
These will help you stand out
  • Proven customer service, relationship management and support skills.
  • Demonstrable experience in web development.
  • Back-end development skills would be considered a plus.
  • Experience with various content- and ecommerce-oriented CMS platforms (e.g., WordPress, Magento, Drupal, Joomla, Shopify).
  • Experience working in a B2B and B2C environment.
  • Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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