SME-CX-Product Support

2 semanas atrás

São Paulo, Brasil Cognizant Tempo inteiro

Join to apply for the SME-CX-Product Support role at Cognizant

As a WebTech Implementation Specialist – SP , you will make an impact by implementing web products and analytics. The team supports clients around the world that speak Spanish and Portuguese.

In This Role, You Will

  • Communicate with business customers, internal sales teams, and services teams via phone, email, chat as needed.
  • Collaborate with customers on the implementation of web-based products and analytics tracking tags.
  • Verify and troubleshoot existing implementations together with customers.
  • Provide guidance, support, and educate customers on how to implement products.
  • Employ strong, clear communication skills with customers and colleagues, displaying enthusiasm and a desire to succeed.
  • Deliver high-quality service to customers, exceeding client expectations and quality scoring measures.
  • Continuously work on developing and improving technical and soft skills.
  • Follow up with customers regarding pending implementation.

Work Model: Onsite. At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our various wellbeing programs.

What You Need To Have To Be Considered

  • Fluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus for a career plan in the team.
  • Intermediate knowledge in Front End Languages - HTML and Javascript (Developer mindset)
  • Good troubleshooting skills of web development problems context.
  • Strong communication skills, support to the client, and relationship management (Soft Skills).
  • Time management and organization skills are needed due to our new and complex processes we have in the team.
  • Quick learner: Person capable of learning quickly and engaging in team activities to improve the customer experience provided.
  • Adapt and adjust: The client is a fast-paced company that changes very quickly and frequently.
  • Team player: Proactively collaborates together with other members of the team in day-to-day activities and long-term process & workflow optimization.

These Will Help You Stand Out

  • Proven Customer service, relationship management, and support skills.
  • Demonstrable experience in web development.
  • Back-end development skills would be considered a plus.
  • Experience with various content- and ecommerce-oriented CMS platforms (e.g., Wordpress, Magento, Drupal, Joomla, Shopify).
  • Experience working in a B2B and B2C environment

Please upload your resume in English. We're excited to meet people who share our mission and can make an impact in a variety of ways.

Seniority Level, Employment Type, and Job Function

Seniority level: Entry level, Employment type: Full-time, Job function: Other, Industries: IT Services and IT Consulting, Business Consulting, and Services

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