Sales Coordinator
1 dia atrás
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- Sales in attracting new and old customers to the hotel and be responsible for providing assistance to the team;
- Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence and contracts, pending reservations, etc.;
- Prepare proposals and contracts as required;
- Contact customers as necessary;
- Control of timely return of contracts to the counterparty;
- Accurate reporting of all advertising and information materials;
- Coordinate specific marketing initiatives involving revenue streams;
- Acquire and share knowledge about Fairmont Baku Hotel products, including accommodation services, meeting facilities, history and heritage, activities and local programming;
- Participate in field inspections, familiarization tours, trade exhibitions;
- Understand and adhere to all departmental guidelines and policies;
- Report any technical problems and necessary needs in the work process immediately to the direct manager;
- Perform other duties determined by the direct manager;
- Assist the work of other employees of the department;
- Prepare and submit all reports directly to the manager during the period of duty;
- Respond professionally to customer questions and understand their needs and requirements;
- Establish close cooperation relations both with colleagues within the Sales department and with employees of other departments;
- Work in the 1C program, adding the monthly attendance schedule to the system;
- Be responsible for internal coordination with the sales and marketing team;
Qualifications- Higher education (tourism and hotel management is desirable)
- Experience in the relevant position (preferred)
- Knowledge of Opera PMS Software, Microsoft Windows computer programs
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Fluent in Azerbaijani, English, Russian language
- Strong team player who can work independently in a fast-paced environment
- Dynamic, willing to learn
- Good sales and presentation skills
Ability to manage multiple tasks at the same time.
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