Student Success Manager

**Wait a minute.****Deep inside you are looking for a new adventure with**- ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver- ** Ambition**: growing up surrounded by smart colleagues driven to create something big- ** Impact**: contributing to transform people lives at scale and feel your own impact in the company**And you deserve it because**:- **You've got a real talent for making online communities highly engaged**. You know just how to pull people in and make them feel like they're part of something special.- **You're not just managing a platform; you're there for the students**, making their journey through our educational content as smooth and engaging as possible.- **You've got a knack for numbers and a passion for diving into the data.** Tracking engagement and satisfaction isn't just routine—it's how you pinpoint exactly what our community needs to keep thriving.You also happen to want to use your experience as an awesome Community Manager or Customer Success Manager to contribute to impacting the lives of thousands of people?Then this job might be for you**This is a full-time position, carried out from our beautiful offices in Dubai, Lisbon, or from the comfort of your couch Native or bilingual level in French is required and fluency in English as well.****But maybe YOU WONDER WHAT’S OUR STORY ?**:At Paradox, we are convinced that people do not want “just a job” anymore.We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.**PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.**But where do we start?If you have an interest in personal development, you probably already know that:- Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;- Available resources are either boring or full of crazy unsubstantiated theories.It needs to change, and we’re here to make it happen**️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.**In other words, we want to make personal growth **as entertaining as watching Netflix.**How, you might be wondering?- We travel the world and surround ourselves with **top entrepreneurs** _(Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar)_, **world** **athletes** _(Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer)_, and **artists** _(Gad Elmaleh - Comedian, Barry Osborne - Producer of Lord of the Rings and Matrix)_ ;- We reverse engineer their **strategies for achieving success** and lean on the **latest researches** about neuroscience ;- We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), **self-growth and performance**, through a balanced set of **e-learning programs, events and edutainment videos**.From one well-known Founder to a team of +50 people today (and counting), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.**TOGETHER, WE ARE DRIVEN BY ONE DREAM**:- Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;- Giving our clients access to constant personal growth by reinventing their learning experience ;- Have Will Smith and Richard Branson in our next documentary.**And that’s where you come in.****YOUR MISSION**:As the Student Success Manager for our coaching school,** you will be responsible for ensuring the overall satisfaction, engagement, and success of our students.**Your primary focus will be on providing support and guidance to **enhance the student experience**, while fostering a positive and collaborative learning environment within our community platform.**YOUR 5 MAIN MISSIONS**:**1- Onboarding and Orientation**:- Ensure our new students are familiar with our learning platform and community platform and understand available resources (community space organisation, tutorials and FAQ creation, etc.)- Continuously assess (by monitoring onboarding metrics and feedbacks) and improve our onboarding process by regularly incorporating students’ feedbacks and industry best practices.**2- Student Support**:- Serve as the primary point of contact for student concerns and feedbacks.- Proactively provide support to students, addressing their needs related to coursework, resources, and community involvement.- Collaborate with the course delivery team (trainers, coaches