(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely)
Há 5 dias
Overview Networking & Cybersecurity Technical Support Consultant (LATAM, remotely) What you will do Provide exceptional technical support via calls, chats, and emails Resolve support inquiries of various difficulties Gather data to ensure the required technical info is collected to resolve complex tickets Maintain working knowledge of our client's products and services Securely work with customers' sensitive information Communicate with developers and other departments to identify and troubleshoot technical issues What you need to succeed Excellent English communication skills (at least C1 for both spoken and written) Prior experience in tech support, desktop support, or a similar role Strong troubleshooting and problem-solving skills, attention to detail Basic understanding of networking (VPN, firewall, cloud networking such as Amazon/Azure) is a must Basic understanding of cybersecurity and working experience with ISPs Customer-oriented and responsible attitude Excellent interpersonal skills Will be a great plus Experience with Zendesk or similar CRM systems Experience collaborating with engineers Degree in computer science or information technology Certification in Microsoft, Linux, or Cisco Experience with remote desktop applications and help desk software Benefits and perks Flexible schedule Fully remote opportunity Inclusive international environment Compensation in USD Bonuses for referring friends Paid intensive training and probation Work-life balance Supportive management focused on growth and long-term cooperation Opportunities for self-development Note: Benefits may vary by engagement terms; specific terms defined in your agreement if selected Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team like clients, offering care, an individual approach, and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills Visit our website: Important notices We are a multinational company with unbiased views. The assessment of candidates is not affected by protected characteristics. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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