Customer Onboarding Specialist

3 semanas atrás

Salvador, Brasil beBeeImplementation Tempo inteiro

Job Description:

Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.

About the Role:

This role is critical to ensuring customers achieve maximum value from the Xenia platform through expert guidance, training, and problem-solving.

Key Responsibilities:
  • Lead customer implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration
  • Configure workspaces and applications: Assist clients with setting up and configuring customer workspaces, including locations management, user roles and permissions, organizational structure, checklist templates/digitizations, and operations workflows/assignments
  • Deliver training: Train customers on both web and mobile applications, covering all core features and best practices
  • Provide go-live support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment
  • Offer ongoing support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs
  • Maintain strong relationships: Build and maintain strong relationships with key stakeholders throughout the customer journey
  • Conduct regular progress reviews: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
  • Share best practices: Share industry best practices and platform optimization strategies to maximize customer ROI
  • Resolve issues: Diagnose and resolve technical issues, including document uploads, user access problems, notification settings, and feature configuration
  • Document technical issues: Document technical issues and collaborate with the engineering team to prioritize and resolve platform improvements
  • Manage knowledge: Maintain customer support help center and update implementation guides, video tutorials, and support documentation

  • Customer Onboarding

    3 semanas atrás

    Salvador, Brasil Xenia Tempo inteiro

    Implementation & Customer Support Specialist (Part-Time) - Xenia About Xenia Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting. Role Overview We're seeking a dynamic...

  • Customer Support Specialist

    2 semanas atrás

    San Salvador, Brasil Scalesource Tempo inteiro R$12.000 - R$24.000 por ano

    Customer Support Specialist (Temp-to-Hire)Company: Bungii (Logistics)Compensation: $1,200 USD/monthContract Type: Temp-to-Hire (Start temporary, with potential for long-term)Role: Customer Support Specialist – Driver Communications Why Join Us?Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts...

  • Customer Success Specialist

    Há 4 dias

    Salvador, Bahia, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Senior Customer Experience Specialist

    2 semanas atrás

    Salvador, Bahia, Brasil Smartcat Tempo inteiro R$90.000 - R$120.000 por ano

    About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents...

  • Help Desk Specialist

    Há 6 dias

    Salvador, Brasil Bebeecustomersupport Tempo inteiro

    We are seeking a customer service professional to deliver top-notch support to our clients.Job OverviewProvide timely and effective solutions to customer inquiries through various communication channels.Key ResponsibilitiesBecome a product expert to offer tailored assistance and enhance the user experience.Troubleshoot complex issues, document detailed...

  • Analista de Customer Success

    1 semana atrás

    Salvador, Brasil BuscarVagas - Empregos Brasil Tempo inteiro

    **Atribuições**: Atribuições: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls **Requisitos** Requisitos / Diferenciais:Experiência com...

  • Senior Customer Experience Specialist

    2 semanas atrás

    Salvador, Brasil Smartcat Tempo inteiro

    About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.We're on the frontier of an entirely new category: Agentic AI.We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents.These AI agents...

  • Analista de Customer Success

    4 semanas atrás

    Salvador, Bahia, Brasil BuscarVagas - Consultoria Tempo inteiro

    **ATRIBUIÇÕES**: Atribuições: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls REQUISITOS: Requisitos / Diferenciais: Experiência com...

  • Analista De Customer Success

    Há 6 dias

    Salvador, Bahia, Brasil BuscarVagas - Consultoria Tempo inteiro R$70.000 - R$120.000 por ano

    ATRIBUIÇÕES: Atribuições: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls REQUISITOS: Requisitos / Diferenciais: Experiência com...

  • Analista de Customer Success

    Há 2 dias

    Salvador, Brasil Posta Vagas Tempo inteiro

    **Atribuições**: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls **Requisitos**: **Requisitos / Diferenciais**: Experiência com Customer...