Service Desk Technician

3 semanas atrás

Rio Grande do Sul, Brasil Valvoline Global Tempo inteiro
Job title: IT service desk technician L1
Reports to: IT service desk Shift lead
Place of work: Remote
**JOB DESCRIPTION**:
- Determines the best solutions for reported issues using information communicated by the client. Guides clients through the problem-solving process.
- Escalates unresolved issues to the next level of support using well-established processes.
- Records information about reported issues and their solutions in the ServiceNow database. Monitors and updates client statuses and information.
- Provides accurate information about IT products or services. Escalates all customer feedback or suggestions to the appropriate internal team. Identifies and suggests possible improvements within procedures.
- Collaborates with other members of the IT team and vendors.
- Collaborates with other team members within the region.
- Performing all other duties assigned by immediate managers
**HEALTH AND SAFETY AT WORK**:
- Knowledge of all procedures related to employee safety: reporting accidents and workplace injuries
- Informing management about any issues that pose a risk to employees
- Adherence to safety rules, fire regulations, and all legislation related to health and safety
**RESPONSIBILITIES**:
- The employee is responsible for adhering to procedures regarding the confidentiality of information pertaining to:
This applies to all existing procedures at the time of employment, as well as any changes/modifications to procedures that may arise due to business needs or changes in legislation.
**EMPLOYEE TRAINING AND DEVELOPMENT**:
- The employee is required to participate in all training sessions defined as mandatory
**MANDATORY QUALIFICATIONS**:
Educational Qualification: IV, Computer Science and Information Technology
Licenses/Certifications:
Foreign Language Proficiency: English language
Years of Experience: Minimum 1 year
**DESIRABLE QUALIFICATIONS**:
Previous experience in similar or related positions

  • Service Technician

    2 semanas atrás

    Jaraguá do Sul, Santa Catarina, Brasil V2com Tempo inteiro

    Job Opportunity: Service Technician in Jaraguá do Sul Send your resume to About the Role We are looking for a Service Technician to join our team in Jaraguá do Sul. The ideal candidate will be part of a dynamic environment, working closely with different departments to deliver the best products for our customers. Responsibilities Perform corrective...

  • Technician B Service Desk

    2 semanas atrás

    Rio de Janeiro, Brasil Speedcast Tempo inteiro

    Technician B Service Desk Working at Speedcast: At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re...

  • IT Service Desk Technician

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiro R$50.326 - R$95.852

    Job Title:Technical Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to internal and external customers.Key Responsibilities:Log all incoming calls to the...

  • Test Technician

    2 semanas atrás

    Rio Grande do Sul, Brasil AMETEK, Inc. Tempo inteiro

    **Location**:Subotica, RS, **Business Unit**:Compliance Test Solutions **Posting Date**:Aug 11, 2025 - AMETEK CTS (Compliance Test Solutions) is a global leader in the electronic testing field for more than 30 years. Our manufacturing facilities are in Germany, Serbia, UK and Switzerland where the headquarters is based. We also have a worldwide sales and...

  • Service Technician

    1 semana atrás

    Rio Grande do Sul, Brasil Nordex SE Tempo inteiro

    **Service Technician (M/F/d)**:- REQUISITION ID: 9886- LOCATION: RS, 11040- DEPARTMENT: ServiceAmidst the turning turbines and the whisper of the wind, an exciting opportunity awaits. We are seeking a dedicated and skilled professional to take on a pivotal role in maintaining our wind farm operations. From planning and executing maintenance activities to...

  • Assistente de Service Desk

    3 semanas atrás

    São Bento do Sul, Santa Catarina, Brasil RH Brasil Tempo inteiro

    ASSISTENTE DE SERVICE DESK (Junior) para atuar em empresa Requisitos:Ensino superior completo ou cursando Sistemas da Informação Será um diferencial conhecimento básico em linguagens de programação WEB (Java Script, PHP).Formação Acadêmica:Não informadoSalário:A combinarCargo:Assistente administrativoEmpresa:RH BrasilAtua com locação de...

  • Estágio em Service Desk

    1 semana atrás

    Rio de Janeiro, Brasil Nexo CS Tempo inteiro

    Somos uma empresa especializada em soluções para o segmento de EHS. Nossa solução ajuda os trabalhadores a ter uma melhor qualidade no trabalho com mais segurança e prevenção. Nossa equipe de Service Desk é movida a desafios e estamos sempre buscando o melhor para nossos Clientes e Produtos. **Responsabilidades e atribuições** - Realizar gestão...

  • Service Technician

    2 semanas atrás

    Rio de Janeiro, Brasil Radio Holland Group Tempo inteiro

    **Service Technician (Brazil)**: Radio Holland is currently seeking applicants for Field Service Technicians to be based in Rio de Janeiro. This challenging position offers the opportunity to work as a Field Service Engineer on board vessels from tugs, deepsea-, offshore supply vessels as well platforms. You will be working on a wide range of marine...

  • Assistente de Service Desk

    4 semanas atrás

    São Bento do Sul, Santa Catarina, Brasil RH Brasil Tempo inteiro

    ASSISTENTE DE SERVICE DESK (Junior) para atuar em empresa Requisitos:Ensino superior completo ou cursando Sistemas da Informação Será um diferencial conhecimento básico em linguagens de programação WEB (Java Script, PHP).Formação Acadêmica:Não informadoSalário:A combinarCargo:Assistente administrativoEmpresa:RH BrasilAtua com locação de...

  • Assistente de Service Desk

    3 semanas atrás

    São Bento do Sul, Santa Catarina, Brasil Rh brasil Tempo inteiro

    ASSISTENTE DE SERVICE DESK (Junior) para atuar em empresa Requisitos:Ensino superior completo ou cursando Sistemas da Informação Será um diferencial conhecimento básico em linguagens de programação WEB (Java Script, PHP).Formação Acadêmica:Não informadoSalário:A combinarCargo:Assistente administrativoEmpresa:RH BrasilAtua com locação de...