Production Support Analyst

Capgemini is seeking a proactive and skilled Production Support Analyst to join our team supporting one of the top 10 U.S. insurance carriers. This is a prime opportunity to advance your career, gain international experience, and play a key role in driving business success through data-driven decision-making.Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.Location:
Brazil (Remote/Hybrid). Preferred:
Availability to work PST.Essential Job FunctionsProvides expertise in the design and functionality of business applications.Understands customers’ business processes and products and how best they can be supported by the application systems.Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.Performs quality review checks on project deliverables.Validates suppliers estimates.Performs impact analysis of application changes across various components, holding an end-to-end view of the system.Estimates Rough Order of Magnitude for the level of effort/cost of new application functionalitySpecifies / recommends integration and parallel testing criteriaSupports the implementation activities, troubleshooting system environmental issues, as required.Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.Requirements4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support).High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.High intermediate / Advanced English skills.Software / Tool SkillsSQLJAVADialogflow CX experienceService Now, Dynatrace or RallyOther Critical SkillsApplication architectureIntegrationREST web servicesCommunication and leadeshipBenefitsThis position comes with competitive compensation and benefits package:
Competitive salary and performance-based bonusesComprehensive benefits packageCareer development and training opportunitiesFlexible work arrangements (remote and/or office-based)Dynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentAbout CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

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