
Technical Product Specialist | US SaaS for property inspections
3 semanas atrás
Join to apply for the Technical Product Specialist | US SaaS for property inspections role at Atomic - Remote Jobs
Technical Product Specialist | US SaaS for property inspections1 day ago Be among the first 25 applicants
Join to apply for the Technical Product Specialist | US SaaS for property inspections role at Atomic - Remote Jobs
Get AI-powered advice on this job and more exclusive features.
Company Overview:
Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally. Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.
Company Overview:
Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally. Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations.
Live since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, consistently growing by turning complex workflows into user-friendly experiences.
Your Role
You’ll be responsible for resolving complex customer issues, running live education calls, and keeping the Help Center accurate and useful. You’ll document what you learn so both customers and teammates can solve problems faster next time. You’ll also provide Marketing with real-world examples, Engineering with reproducible problem reports, and Product with data-backed insights on customer needs.
You’ll:
- Investigate and resolve advanced support tickets end-to-end
- Reproduce customer issues with clear steps and environment details
- Lead customer calls to explain features, troubleshoot live, and walk through workflows
- Keep the Help Center current with practical, detailed articles and guides
- Write customer-facing release notes and feature explainers
- Provide Marketing with anonymized use cases and customer phrasing
- File engineering-ready bug reports with full context
- Spot recurring issues and share insights with the Product team
- 2+ years in technical support, customer success, or SaaS roles
- Strong English communication, written and spoken
- Ability to quickly learn software and explain it in plain terms
- Proactive mindset—you fill documentation gaps without being asked
- Comfort working independently in a lean team
- Experience with SaaS, PropTech, or real estate workflows
- Familiarity with APIs, integrations, or mobile-first platforms
- Prior experience owning or building a knowledge base or Help Center
- Competitive USD compensation (typical salaries for similar positions range ~$ USD/month, flexible based on experience and fit)
- Flexible PTO and fully remote setup
- Learning resources and professional growth support
- A chance to shape a new role with clear cross-team impact
Intro Chat (30 min) – Discuss your experience & fit
Demo Presentation/Challenge (45 min) – Showcase your technical product understanding and communication skills
Interview with Customer Success Manager (45 min)
Final Call with Leadership (30 min) – Culture alignment and offer Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Business Consulting and Services
Referrals increase your chances of interviewing at Atomic - Remote Jobs by 2x
Sign in to set job alerts for “Technical Product Specialist” roles. Technical Product Manager (OTE $100,000/year USD), CXT Software Technical Product Manager - Payments & AI (OTE $100,000/year USD), Sparkrock Technical Product Manager - Payments & AI (OTE $100,000/year USD), Sparkrock Technical Leader - Latin America - Remote Technical Product Manager (OTE $70,000/year USD), Sparkrock Ed-HRP Product Analyst – Call Center Analytics (Argentina) Product Operations Analyst – Workflow Optimization & AutomationGreater Buenos Aires $2,700.00-$4,000.00 1 month ago
Technical Product Manager (remote possible) Product Ops Engineer – Systems, Data, and ScalabilityGreater Buenos Aires $2,700.00-$4,000.00 1 month ago
User Acceptance Testing/QA Senior Engineer Technical Product Manager - TypeScript / React.js Test Engineer Manual Career Opportunities at Dev.Pro - 01 QA Automation Engineer - Latin America - Remote DS2 Data Scientist (Full-time & USD salary)Greater Buenos Aires $30,000.00-$45,000.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Product Support Specialist
2 semanas atrás
Cuiabá, Brasil Clutch Canada Tempo inteiroWhat You\'ll Do As a Product Support Specialist, you will be the first point of contact for our customers, providing prompt and effective support to resolve their issues and ensure they can successfully use the product. You will utilise your in-depth knowledge of the product to troubleshoot and guide customers through solutions, ensuring minimal disruption...
-
Product Technical Support Engineer
Há 2 dias
Cuiabá, Brasil Crystal Intelligence Tempo inteiroOverviewJoin to apply for the Product Technical Support Engineer (Remote) role at Crystal IntelligenceResponsibilitiesProvide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.Assist customers during the onboarding process, particularly with API...
-
Technical Support Engineer II
2 semanas atrás
Cuiabá, Brasil Docusign Tempo inteiroOverview Join to apply for the Technical Support Engineer II - eSign role at Docusign . Docusign brings agreements to life. Using the Intelligent Agreement Management platform, Docusign helps companies create, commit, and manage agreements with solutions in e-signature and contract lifecycle management (CLM). What you'll do The Technical Support Engineer...
-
Search Engine Optimization
1 semana atrás
Cuiabá, Brasil Wisevu Tempo inteiroOverview Wisevu and our sister brands Homevu and CharityMarketing.com provide digital marketing services with a focus on SEO, digital PR, AI, content marketing, and web development for healthcare, home services, and charity clients in Canada, USA, and Europe. Wisevu is a fully remote team of 20+ specialists. You9ll work on exciting client accounts in major...
-
Technical Consultant
3 semanas atrás
Cuiabá, Brasil Skyhigh Security Tempo inteiroTechnical Consultant - Extended Expertise Join to apply for the Technical Consultant - Extended Expertise role at Skyhigh Security Technical Consultant - Extended Expertise 1 week ago Be among the first 25 applicants Join to apply for the Technical Consultant - Extended Expertise role at Skyhigh Security Job Title: Job Title: Technical Consultant -...
-
Senior Product Manager
2 semanas atrás
Cuiabá, Brasil N-iX Tempo inteiroOverview We are looking for a Senior Product Manager to join our team. Our customer is the European online car market with over 30 million monthly users, with a market presence in 18 countries. As a Senior Product Manager, you will play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and...
-
Support & Implementation Specialist
2 semanas atrás
Cuiabá, Brasil Brandbastion Tempo inteiroOverviewFull-time | Remote | B2B SaaS | AI + Social TechAre you a tech-savvy problem-solver with a builder's mindset?Do you thrive in fast-paced environments where no two days are the same?BrandBastion is redefining 24/7 support, and we're looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most...
-
Sr. Technical Account Manager
Há 3 dias
Cuiabá, Brasil CrowdStrike Holdings, Inc. Tempo inteiroSr. Technical Account Manager (Remote, BRA) page is loaded## Sr. Technical Account Manager (Remote, BRA)locations: Brazil - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R24988**About the Role:**We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.To be successful...
-
Online Chatting Specialist for Content Creators
3 semanas atrás
Cuiabá, Mato Grosso, Brasil Orca Communications Tempo inteiroOnline Chatting Specialist for Content Creators Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Online Chatting Specialist for Content Creators 1 day ago Be among the first 25 applicants Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Get AI-powered advice...
-
Senior Product Manager, Commerce Platform
3 semanas atrás
Cuiabá, Mato Grosso, Brasil LastPass Tempo inteiroAbout LastPass LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected...