Head of Operations

**Wait a minute.**
**Deep inside you are looking for a new adventure with**
- ** Freedom : feeling free to work remotely or hybrid and being trusted to deliver**
- ** Ambition : growing up surrounded by smart colleagues driven to create something big**
- ** Impact**: contributing to transform people lives at scale
**And you deserve it because**
**You are a Top Gun Operation Manager able to optimize, structure, make a company scale and feel that you have a real impact**:
**You are**:
- A pragmatic, problem solver and results-oriented
- A doer, hands-on, an execution machine
- And you love to set up systems, automate and structure
Then this job might be for you
**This is a full-time position, carried out from our beautiful offices in Lisbon or Dubaï. French and English fluency are required.**
**But maybe YOU WONDER WHAT’S OUR STORY ?**:
At Paradox, we are convinced that people do not want “just a job” anymore.
We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.
**PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.**
But where do we start?
If you have an interest in personal development, you probably already know that:
- Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;
- Available resources are either boring or full of crazy unsubstantiated theories.
It needs to change, and we’re here to make it happen
**️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.**
In other words, we want to make personal growth **as entertaining as watching Netflix.**
How, you might be wondering?
- We travel the world and surround ourselves with **top entrepreneurs** _(Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar)_, **world** **athletes** _(Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer)_, and **artists** _(Gad Elmaleh - Comedian, Barry Osborne - Producer of Lord of the Rings and Matrix)_ ;
- We reverse engineer their **strategies for achieving success** and lean on the **latest researches** about neuroscience ;
- We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), **self-growth and performance**, through a balanced set of **e-learning programs, events and edutainment videos**.
From one well-known Founder to a team of +50 people today (and counting), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.
**TOGETHER, WE ARE DRIVEN BY ONE DREAM**:
- Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;
- Giving our clients access to constant personal growth by reinventing their learning experience ;
- Have Will Smith and Richard Branson in our next documentary.
**And that’s where you come in.**
**YOUR MISSION**:
**Your mission is to make our operations team scale our power-skills and coaching trainings through structure, automations, workflows and excellent execution.**
You will join the Operations Team reporting to the VP Operations.
With Paradox, it’s the opportunity to work in an environment that is obsessed with automations and taking advantage of digital solutions
To do so, here are your 4 main responsibilities:
**1 - **Implement a scalable model to build and deliver our cohort-based trainings to thousands of customers, per year.**:
At Paradox, each year, we impact thousands of new heroes who want to learn about coaching skills and power-skills. Through our cohort-based programs, we welcome our students through various learning activities such as async. content, lives, community events and practice. Your first and main mission will be to:
- ** Consolidate and structure **our existing operations through the creation of step-by-step processes, seamless workflows and automations.
- ** Build and scale** our operational system to be able to produce not only three, or five new programs but dozens of new training per year.
- ** Collaborate** with our tech team to build our customer platform, sharing customers insights, recommendations and product features.
- If you are not already, you’ll learn to be a master in no code tools : Airtable, Notion, Make _
**2 - Lead and manage our team of expert to deliver exceptional customer experience to our heroes.**:
- ** Source, Hire and train **our trainers and product experts, all passionate about human psychology to develop training, respecting Paradox

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