Head of Product

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

About the role

We are seeking a Head of Product to take ownership of the ParcelHero product suite, including our flagship price comparison service and the new ParcelHero Pro platform.

This is a strategic and hands-on leadership role, sitting at the intersection of commercial strategy and technology execution. You will define the product vision, shape the roadmap, and represent product in engineering meetings to ensure alignment between business goals and technical delivery.

**Responsibilities**:

- ** Product Strategy & Vision**: Define and own the overall product vision, strategy, and roadmap, aligned with company goals and market opportunities.
- ** Cross-functional Leadership**:Act as the bridge between sales, marketing, engineering, and customer support, ensuring product decisions balance commercial and technical needs.
- ** Engineering Collaboration**:Represent product in engineering meetings, working closely with developers to prioritise features, resolve trade-offs, and ensure timely, high-quality delivery.
- ** Market & Customer Insight**:Conduct customer research and competitive analysis to identify opportunities, shape features, and drive adoption.
- ** Go-to-Market Partnership**:Work with marketing and sales teams to ensure successful product launches, positioning, and sales enablement.
- ** Data-Driven Decision Making**:Define KPIs, analyse usage and adoption metrics, and continuously optimise the product based on insights.
- ** Team Building**: Build and lead a high-performing product team as the function scales.

**What We’re Looking For**:

- ** Fluent English**:You should be fluent in both written and spoken English.
- ** Experience**:5+ years in product management/ownership, ideally within SaaS, eCommerce, logistics, or marketplaces.
- ** Technical Fluency**:Strong experience working closely with engineering teams; ability to understand software architecture, APIs, and development workflows.
- ** Commercial Acumen**: Background in sales/marketing, with proven ability to align product strategy with revenue growth and customer needs.
- ** Leadership**: Ability to influence, inspire, and build consensus across technical and non-technical stakeholders.
- ** Execution**: Proven track record of delivering complex digital products from concept through to launch and growth.
- ** Analytical & Strategic**:Data-driven mindset with the ability to zoom out on vision while drilling down into detail.
- ** Communication**:Excellent written and verbal communication skills, able to represent product both internally and externally.
- ** Familiarity with agile development**, product discovery, and roadmap prioritisation frameworks.
- ** Previous leadership of a product team**in a scaling SaaS company.

**Benefits**
- Fully remote role with flexible working.
- Competitive compensation and bonus potential.
- 20 days Paid holidays.
- Regular team events and inclusive culture.

**Other info**
- As this is a remote role, you will need to provide your own IT equipment.
- This is a permanent contractor role, you are responsible for your own tax.

- UK working hours GMT +/- 3 hours (So you can start 3 hours before or after 9am GMT)