Technical Support Engineer
Há 4 dias
Technical Support Engineer (L1) at Check Point Software Join to apply for the above role as the first 25 applicants will be considered. Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020‑2024) and recognized as one of the World’s Top Female‑Friendly Companies. Key Responsibilities This is a high-level global support center position for Internet security products. It involves an intensive eight-week training course involving classroom and hands‑on experience. The position will provide customer and technical support for assigned security products through inbound phone, email, and web requests. Independently identify, troubleshoot, document, and replicate customer problems and then escalated complex problems in accordance with internal processes. Track resolution through the problem‑solving cycle. Keep affected parties and upper management informed of progress and resolution. Qualifications Bilingual in Spanish BS/MS Computer Science or 25 credit hours of networking (TCP/IP) and Information Security related courses preferred. 2 years of ISP support or related networking positions considered or in lieu of coursework. Strong knowledge of networking concepts – VLAN, WAN, LAN, routers, switches, access points, firewalls, IPS, VPN and other layer 2/3/4 networking protocols/concepts. Knowledge of UNIX operating system, Linux or Windows Administration. Exceptional time management and organizational skills. Strong verbal, written, and interpersonal communication skills. Ability to troubleshoot and resolve problems in a technical team‑oriented environment. Ability to demonstrate customer empathy, good customer diplomacy skills, and ownership. A positive and constructive minded team player Additional Asset Qualifications Holds certifications such as Security+ Holds certifications in routing (Network+) Knowledge of IPS/IDS technologies Security threat and attack countermeasures Scripting skills with Bash, Python, C programming Knowledge of cloud public and private infrastructure, IaaS, SaaS such as Microsoft Azure, Amazon AWS, Google Cloud GCP and VMware NSX Ability to conduct forensic analytical studies and investigations Must be eligible to work in the United States without sponsorship from an employer now or in the future EOE M/F/Veterans/Disabled #J-18808-Ljbffr
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Technical Support Engineer
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São Paulo, Brasil SAS Tempo inteiroTechnical Support Engineer Job Locations BR-São Paulo | MX-Mexico City Requisition ID Job Category Technical Support Travel Requirements None Technical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, Brazil We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into...
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Technical Support Engineer Compliance
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São Paulo, Brasil Microsoft Tempo inteiroTechnical Support Engineer Compliance Microsoft invites qualified candidates to apply for the Technical Support Engineer Compliance role within the Customer Service & Support team. The Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences across Microsoft’s portfolio. The...
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Technical Support Engineer
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Senior Technical Support Engineer
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São Paulo, Brasil Kaspersky Tempo inteiroDirect message the job poster from Kaspersky Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of...
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Technical Support Engineer
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São Paulo, São Paulo, Brasil SAS Tempo inteiro US$40.000 - US$80.000 por anoTechnical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, BrazilWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll...
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Technical Support Engineer
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São Paulo, São Paulo, Brasil SAS Tempo inteiro R$40.000 - R$80.000 por anoJob DescriptionTechnical Support Engineer - Hybrid, Mexico City, Mexico / Sao Paulo, BrazilWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee...
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Technical Support Engineer Compliance
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São Paulo, Brasil Microsoft Tempo inteiroJoin to apply for the Technical Support Engineer Compliance role at Microsoft With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited...
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Product Technical Support Engineer
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São Paulo, São Paulo, Brasil Crystal Intelligence Tempo inteiro R$120.000 - R$360.000 por anoPosition SummaryWe are looking for a dynamicProduct Technical Support Engineerto serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams...
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Product Technical Support Engineer
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São Paulo, São Paulo, Brasil Crystal Intelligence Tempo inteiro R$40.000 - R$80.000 por anoPosition summaryWe are looking for a dynamic Product Technical Support Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical...
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Product Technical Support Engineer
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São Paulo, São Paulo, Brasil Crystal Intelligence Tempo inteiro R$90.000 - R$120.000 por anoPosition summary We are looking for a dynamic Product Technical Support Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical...
