Customer Service Analyst

4 semanas atrás

Curitiba, Brasil Dr. Schär Tempo inteiro

Your responsibilities:

  • Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.


  • Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and operational goals.


  • Support demand planning and sales forecasting by monitoring customer demand trends and collaborating with sales and supply chain teams to ensure accurate and agile adjustments.


Your profile:


  • Professional Background & Education
  • Solid academic foundation with a Bachelor's degree in Business Administration, Supply Chain, or related fields, combined with over 3 years of hands-on experience in Customer Service operations.


  • Personal Skills & Attributes
  • Strong communication and conflict resolution skills, with a high level of empathy, resilience, and strategic thinking. Demonstrates proactivity, attention to detail, and a results-driven mindset.


  • Technical Expertise
  • Advanced proficiency in Excel and familiarity with tools like Power BI (preferred). Experienced in ERP and CRM systems, with strong analytical capabilities in sales performance and service KPIs (e.g., Order Fill Rate, Order Digitalization, Complaints, Customer Returns, Over/Out of Stock, Write-offs).


Your benefits:


  • An international and appreciative working environment


  • A family-like corporate culture with creative freedom


  • A secure, long-term employment in an interesting industry


  • A modern, progressive workplace


  • An individual "Onboarding program"


  • An optimal learning environment for your continuous development


  • A variety of challenging tasks and projects


  • Food voucher


  • Transportation voucher


  • Health and dental plan


  • Life insurance


  • Different discounts at partner companies

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