Senior Technical Support Engineer

3 semanas atrás

Curitiba, Brasil AgileEngine Tempo inteiro
Join to apply for the Shopify Developer (Senior) ID38554 role at AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Overview Join to apply for the Shopify Developer (Senior) ID38554 role at AgileEngine. What you will do Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
Engage with Product Management and business partners on system capability, design, and solutions;
Work with Developmentto ensure technical requirements, best practices, performance, and security;
Support Project Management with effort estimates, planning, and removing technical roadblocks;
Develop key system components, identify reusable modules, and optimize delivery time;
Research platform capabilities and opportunities for the eCommerce roadmap;
Perform codeanalysis,develop patches, and implement new platform features;
Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES 4+ years of Shopify development experience, with knowledge of Shopify Plus;
Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
Experience troubleshooting site issues using various tools (commercial/open-source);
Strong problem-solving, analytical skills, and attention to detail;
Experience with page performance optimization and secure development practices;
Knowledge offront-endcaching, CDNs, and request-response flow;
Familiarity with ticketing systems like Jira;
Strong verbal and written communication skills;
Ability to work independently and collaboratively in a team;
Patience, empathy, and a customer-first mindset;
Continuous learning mindset and adaptability to new technologies and procedures;
Upper-Intermediate English level. NICE TO HAVES Previous experience in customer service or technical support is a plus;
Salesforce Cloud experience;
Proficiency in core JavaScript (or a popular variant) and front-end frameworks PERKS AND BENEFITS Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Seniority level: Mid-Senior level Employment type: Full-time Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x #J-18808-Ljbffr

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