Senior Technical Support Engineer

Há 19 horas

Curitiba, Brasil AgileEngine Tempo inteiro
Join to apply for the Shopify Developer (Senior) ID38554 role at AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Overview Join to apply for the Shopify Developer (Senior) ID38554 role at AgileEngine. What you will do Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
Engage with Product Management and business partners on system capability, design, and solutions;
Work with Developmentto ensure technical requirements, best practices, performance, and security;
Support Project Management with effort estimates, planning, and removing technical roadblocks;
Develop key system components, identify reusable modules, and optimize delivery time;
Research platform capabilities and opportunities for the eCommerce roadmap;
Perform codeanalysis,develop patches, and implement new platform features;
Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES 4+ years of Shopify development experience, with knowledge of Shopify Plus;
Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
Experience troubleshooting site issues using various tools (commercial/open-source);
Strong problem-solving, analytical skills, and attention to detail;
Experience with page performance optimization and secure development practices;
Knowledge offront-endcaching, CDNs, and request-response flow;
Familiarity with ticketing systems like Jira;
Strong verbal and written communication skills;
Ability to work independently and collaboratively in a team;
Patience, empathy, and a customer-first mindset;
Continuous learning mindset and adaptability to new technologies and procedures;
Upper-Intermediate English level. NICE TO HAVES Previous experience in customer service or technical support is a plus;
Salesforce Cloud experience;
Proficiency in core JavaScript (or a popular variant) and front-end frameworks PERKS AND BENEFITS Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Seniority level: Mid-Senior level Employment type: Full-time Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x #J-18808-Ljbffr

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