Sales Analyst

Há 19 horas

São Paulo, São Paulo, Brasil Richemont Tempo inteiro
Reference Code: 69148
**Sales Analyst**:
Richemont
São Paulo, SP, BR
Permanent
Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
**We Recruit**
**The Sales analyst is responsible for providing customer service support to SWM brands and their partners in relation to sales administration, ensuring operational efficiency; assisting with all aspects of order maintenance; and providing customer service throughout the year. Tasks to be performed accurately, efficiently and in a timely manner**.**
**Key responsabilities**
- Respond to all communication from BRA dealers, eCommerce Infracommerce/VTEX and internal contacts.
- Sales orders creation, maintenance and tracking with precision and accuracy
- Order allocation, delivery and invoice processing in coordination with supply chain and place orders for and distribute straps to accounts.
- Provide extensive product knowledge and handle all requests from customers on products and open backorders (before, during and after sale).
- Provide assistance on resolving customer service issues.
- Communicate with Brazilian dealer and eCom 3rd party vendors to provide product information with regard to accessory/strap orders
- Any other customer service or logistics duties pertaining to the operation as required or warranted.
**Your profil**
- University or college degree/diploma in a related field required
- Excellent interpersonal and communication skills.
- Team-oriented but also self-motivated with a strong entrepreneurial spirit.
- Excellent problem-solving skills and an ability to prioritize in a fast-paced environment.
- Advanced knowledge of Microsoft Office.
- Strong Knowledge of SAP.
- Prior eCom experience a plus.
- Capacity to manage several projects simultaneously.
- Excellent written, verbal, and interpersonal skills.
- Ability to travel for Sales Meetings and Trainings.
- Language skill: Fluent English.
- Able to work flexibly, embrace and manage change.
Richemont #Revealtheexceptional
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