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Junior Customer Experience Analyst
Há 1 mês
**Who We Are**:
Buson is one of Brazil's largest online platforms for purchasing bus tickets. With over 300 partner companies trusting our services and more than 70,000 routes available, we offer exclusive discounts and easy payment options.
Whether through our app or website, buying with us is as simple as searching, paying, and traveling. It's that easy
As part of the global **Busbud** group, present in more than 80 countries, we've strengthened our position as the leading partner for bus companies and created the largest bus ticket marketplace in the Americas.
Join us and be part of the digital transformation of the global bus travel market
**What We're Looking For**:
Professional with experience in customer service, with excellent verbal and written communication, ease in interpersonal relationships, good logical reasoning and conflict resolution.
On a day-to-day basis, you will be responsible for meeting internal and external demands related to passengers, recording incidents and opening calls, aiming to support the development of corrective and service improvement activities. In addition, it provides guidance, training and resolves level 1 doubts.
**Skills You Need**:
- Experience in customer service and active service.
- Expertise in conflict resolution (complain here, consumer.gov, processes);
- Case analysis;
- Experience with multichannel service;
- Customer relationship;
- Intermediate knowledge of the office package;
**Compensation and Benefits**:
- Flexible benefits through the **Swile card**;
- Nationwide health and dental insurance coverage;
- Relaxed and dynamic work environment;
- Hybrid work model for **São José dos Campos/SP** and **Uberlândia/MG**.
- ** Fully remote** work for other locations.
Come be part of our team #Vaidebuson
**Analista de Customer Experience Junior**
**Quem Somos**:
A Buson é uma das maiores plataformas online do Brasil para compra de passagens de ônibus. Com mais de 300 empresas parceiras confiando em nossos serviços e mais de 70.000 rotas disponíveis, oferecemos descontos exclusivos e opções de pagamento fáceis.
Seja pelo nosso app ou site, comprar conosco é tão simples quanto pesquisar, pagar e viajar. É fácil assim
Como parte do grupo global Busbud, presente em mais de 80 países, fortalecemos nossa posição como o principal parceiro das empresas de ônibus e criamos o maior marketplace de passagens de ônibus das Américas.
Junte-se a nós e faça parte da transformação digital do mercado global de viagens de ônibus
**O que Procuramos**:
Profissional com vivência no atendimento a clientes, com excelente comunicação verbal e escrita, facilidade no relacionamento interpessoal, bom raciocínio lógico e resolução de conflitos.
No dia a dia será responsável pelo atendimento de demandas internas e externas relacionadas aos passageiros, registrando ocorrências e abertura de chamados, visando subsidiar o desenvolvimento de atividades de caráter corretivo e de melhoria de serviços. Além disso, presta orientação, treinamento e soluciona dúvidas do nível 1.
**Habilidades Necessárias**:
- Experiência em atendimento ao SAC e atendimento Ativo.
- Atuação em resolução de conflitos (reclame aqui, consumidor.gov, processos);
- Análise de casos;
- Vivência com atendimento multicanal;
- Relacionamento com cliente;
- Conhecimento intermediário no pacote office;
**Remuneração e Benefícios**:
- Benefícios flexíveis via cartão Swile;
- Cobertura nacional de saúde e odontologia;
- Ambiente de trabalho descontraído e dinâmico;
- Modelo de trabalho híbrido para São José dos Campos/SP e Uberlândia/MG.
- Trabalho totalmente remoto para outras localidades.
Venha fazer parte do nosso time #Vaidebuson
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