Customer Experience Performance Analyst
Há 2 dias
We are seeking an experienced Customer Experience Performance Analyst to join our team in São Paulo. As a key member of our Customer Experience (CX) team, you will be responsible for driving performance excellence and delivering exceptional customer experiences.
About the Role- Monitor and analyze operational metrics to identify trends and areas for improvement.
- Develop and implement strategies to enhance service levels and reduce backlogs.
- Collaborate with leaders to set realistic goals and objectives.
- Maintain accurate records and reports to inform decision-making.
- Proven experience in workforce management planning and control for contact centers operations.
- Strong knowledge of service level management and backlog reduction techniques.
- Bachelor's degree in a relevant field.
- Excellent English skills, with ability to communicate complex ideas effectively.
- Initiative-taking and analytical thinking skills.
- Experience with Excel and Google Sheets is required.
- Prior experience with Erlang and/or Workforce Management software is a plus.
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A competitive salary and benefits package.
- A comprehensive training program.
We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply today.
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Junior Customer Experience Analyst
Há 5 dias
São José dos Campos, São Paulo, Brasil Busbud Tempo inteiro**Junior Customer Experience Analyst****Who We Are**:Buson is one of Brazil's largest online platforms for purchasing bus tickets. With over 300 partner companies trusting our services and more than 70,000 routes available, we offer exclusive discounts and easy
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Customer Experience Operations Lead
1 hora atrás
São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$1.500 - R$2.000Job OverviewThe Senior Product Operations Analyst is responsible for ensuring exceptional customer experiences and operational excellence.Main ResponsibilitiesManage relationships with BPO partners and SAC agencies to drive efficiency in service delivery.Oversee day-to-day customer operations, ensuring SLAs, volumes, and service standards are met.Monitor and...
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Customer Experience Specialist
Há 4 dias
São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$32.000 - R$48.000Job SummaryWe are seeking a highly skilled Customer Service Analyst to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.About the RoleThe Customer Service Analyst will play a key role in ensuring that customers receive prompt and effective service. The primary responsibilities...
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São Paulo, São Paulo, Brasil beBeeData Tempo inteiro R$70.000 - R$95.000Job Title: Customer Experience Data AnalystThe role involves working with large datasets to design and deploy data models, collaborating with business teams to grasp issues and conceptualize analytics frameworks, and developing analytical methods to assess model performance.We are looking for a candidate with a bachelor's degree or above in data analytics or...
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Customer Experience Operations Lead
Há 4 dias
São Paulo, São Paulo, Brasil beBeeOperational Tempo inteiro R$61.000 - R$103.000About the RoleWe are seeking a highly skilled Senior Analyst to join our Customer Experience (CX) team. The ideal candidate will have a strong background in process improvement, data analysis, and collaboration.
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Reverse Performance Analyst, Reverse
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroReverse Performance Analyst, Reverse & Sustainable TransportationJoin to apply for the Reverse Performance Analyst, Reverse & Sustainable Transportation role at AmazonReverse Performance Analyst, Reverse & Sustainable Transportation2 days ago Be among the first 25 applicantsJoin to apply for the Reverse Performance Analyst, Reverse & Sustainable...
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Reverse Performance Analyst, Reverse
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroReverse Performance Analyst, Reverse & Sustainable Transportation Join to apply for the Reverse Performance Analyst, Reverse & Sustainable Transportation role at Amazon Reverse Performance Analyst, Reverse & Sustainable Transportation 2 days ago Be among the first 25 applicants Join to apply for the Reverse Performance Analyst, Reverse & Sustainable...
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Customer Experience Training Specialist
Há 2 dias
São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$80.000 - R$150.000Job DescriptionWe are seeking a highly skilled Training & Quality Analyst to join our team. As a key member of our organization, you will be responsible for onboarding and coaching new hires, monitoring quality assurance performance, and identifying improvement opportunities through data and feedback.Key Responsibilities:Develop and implement training...
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Customer Experience Analyst
Há 5 dias
São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro R$80.000 - R$150.000About the RoleAs a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience. You will be responsible for analyzing customer feedback and identifying areas for improvement.This is a dynamic position that requires strong analytical skills, attention to detail, and excellent communication skills. If you are...
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Customer Experience Lead
Há 6 dias
São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$45.000 - R$60.000At Trek, we strive for excellence in customer service and experience. Our ideal candidate is a seasoned professional with a proven track record of delivering exceptional results in a fast-paced environment.Job DescriptionWe are seeking an experienced Customer Service Supervisor to lead our customer care team. The successful candidate will be responsible...
