Growth Operations Manager, Logistics

Overview From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistics BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. Be prepared for a hectic, fast paced and challenging environment Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently. In this role, you'll be... Responsibilities Execute Short-Term Balancing Acts: Monitor live dashboards (e.g., driver supply, order volume, wait times) and trigger pre-defined tactical plays (e.g., incentive campaigns, promotional blasts, targeted communications) to balance the marketplace. Manage Hyper-Local Strategies: Oversee the execution of city or zone-level strategies for user acquisition (both shippers and carriers) and engagement to maximize match rates and fulfill SLAs. Lead Incident Response: Direct the response to real-time operational issues (e.g., weather disruptions, system outages, demand spikes) to minimize impact on users. Analyze & Optimize: Conduct post-mortems on performance shifts, A/B test incentive campaigns, and provide daily insights to inform the strategic plans of the Head of Central Operations and the algorithmic models of the Marketplace Architecture Manager. Team Management: Hire, train, and manage a team of operations analysts, fostering a culture of data-driven decision-making and rapid execution. Qualifications Proven Tactical Execution: 5+ years of experience in real-time operations, marketplace management, or supply/demand coordination within a high-volume, on-demand environment (e.g., ride-hailing, delivery, gig economy). Data-Driven Decisiveness: Expert analytical skills with proficiency in SQL and data visualization tools (e.g., Tableau, Looker) to monitor performance and make quick, informed decisions under pressure. Levers & Incentives Expertise: Hands-on experience designing and deploying tactical levers such as surge pricing, driver incentives, and promotional campaigns to influence user behavior. Leadership & Communication: Experience managing a team in a shift-based or 24/7 environment. Exceptional communication skills to coordinate response efforts across multiple teams. Mindset: A relentless executor who thrives in a fast-paced, high-pressure environment. You are obsessed with metrics and outcomes, and you possess a \"get-it-done\" attitude. Personal Attributes: Hypothesis-Driven: You approach problems with a scientific method: observe, hypothesize, test, and iterate; Insatiably Curious: You constantly ask \"why\" and dig deeper into the root cause of marketplace behaviors; Business-Oriented: You connect your mathematical work directly to business outcomes like cost savings, revenue growth, and customer retention. Cultural Fit: Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings; Exceptional communication skills, bridging technical and non-technical audiences; Adaptability, empathy, teamwork, and a proactive approach to driving results. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Software Development #J-18808-Ljbffr