Growth Operations Manager

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

LI-Hybrid

Team Overview:
We are looking for a **Growth Operations Manager** to drive efficiency and scalability in our cash loan business. This role will focus on optimizing processes, developing growth strategies, and collaborating with marketing, CX, product and others teams to maximize outcomes. Experience in fintech (loan business is a nice to have) and a data-driven approach to decision-making are required.

Role Responsibilities:

- Supporting team to achieve the strategy of growth operations and optimizing the growth operations process, including channels optimization end to end, understand the main gaps, define the channel mix and establish an agenda with co-related areas to ensure best growth performance.
- Establishing a bridge between operations and product/engineering team to fix possible problems and ensure best channel performance.
- Exploring new projects and new ways of communicate to continuously increase conversion rate and campaigns results and optimize CAC.
- Continuously communicating with the Regional Team and CN headquarter operation team to guarantee the best acquisition performance and map new opportunities for growth.

Role Qualifications:

- + 3,5 years past experience in growth operations before in fintech/financial enviroment, inside loan business is a nice to have.
- +1,5 years management experience.
- 3+ years of Growth Operations.
- Strong ability in project management, process optimization and other operational management.
- Strong sense of responsibility, executive ability, self-driven and quick learning ability.
- Strong communication skills, practical, patient and meticulous.
- Strong analytical skills and an ability to make solid business decisions and evaluate performance based on data.
- Entrepreneurial, creative, hands-on mentality.
- Excellent spoken and written communication skills in English.
- A bachelor's degree in business, marketing, finance, engineering, or a related field.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).