Operational Excellence Specialist

4 semanas atrás

Belo Horizonte, Minas Gerais, Brasil beBeeOperations Tempo inteiro
Job Description ">

As a key player in our Market Operations team, you'll be instrumental in shaping the future of living. Your role will involve overseeing daily planning and coordination for seamless unit preparation, ensuring swift execution and guest satisfaction.

Key responsibilities will include managing the move-in process to guarantee a seamless guest experience, collaborating with internal and external teams to promptly resolve urgent maintenance issues, and optimizing resource allocation to ensure efficient issue resolution.

  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate with clients effectively to ensure exceptional guest experiences.
  • Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors.
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

For this role, we're looking for a highly skilled professional with strong organizational, problem-solving, and multitasking abilities. You should have excellent communication skills and be able to work effectively in a fast-paced environment.

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