Client Program Manager

Overview Client Program Manager Location: West Coast, USA Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. The opportunity The Client Program Manager (CPM) is an individual contributor within a regional and/or global team, supporting current programs and growing new programs for our clients. To be successful as a Client Program Manager your mission will be to demonstrate a proactive mindset while collaborating with cross functional departments to optimize the customer experience. The Client Program Manager will need to come to the team with creative ideas, seek innovation, and find continuous improvement opportunities. Role Responsibilities Provide program management from medium to large, complex, cross-functional projects and programs Lead complex cross-functional projects and programs end-to-end using a formal process Identify and hold operational leadership accountable to the client’s program deliverables Maintain & improve customer satisfaction levels with NPS & Voice of the Customer Maintain & improve internal satisfaction levels with Voice of Key Stakeholders Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance Facilitates meetings to review performance, strategy, projects, and future growth alignment Collaborates with core team to develop solutions and lead project team(s) through implementation and completion Manages internal and external relationships in support of program(s) Mentors and coaches team members to further develop competencies Leads by example and models behaviors that are consistent with our company's values Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables Partake in setting team’s objectives and proactively provide recognition and feedback Participate in Program Management meetings, calls and share best practices Help Maersk become a great place to work Adapt communication style when working with all levels of the organization Lead and influence various client teams of the organization across business units Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience You Have Bachelor degree preferably in Business/Logistics/Engineering 3+ years relevant experience with a proven track record in operational management (preferably Maersk) 2+ years international SCM/origin management experience Understanding and passion for driving Operational Excellence in the business Ability to work in a matrix organization and influence decision makers Proven and sustained track record of delivery, with focus on driving results through others Experience of working with wide variety of complex operational and commercial challenges Exposure and understanding of Business Improvement / Lean tools Excellent communication and influence skills Ability to interface with local and regional management teams Being a team member supporting the global/regional/country teams proactively Ability to build strong effective networks Knowledge of risk management with the ability to identify activities Proficient in Microsoft PowerPoint, Word, and Excel Preferred PMP CSCP Six Sigma Proficient in Power BI Company Benefits Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off And more Pay Range: $95,000 - $120,000* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr