New Seller Success Program Manager, New Seller Success
Há 1 mês
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s New Seller Success team
As a New Seller Success (NSS) LATAM Program Manager you will collaborate with local business teams, NSS Central Team, and EM teams to drive adoption of key Seller Success metrics. The job involves identifying and understanding main Seller pain points to adopt programs, managing strategy and initiatives to deliver on New Seller Success goals, and collaborating with Sales teams across MX and BR marketplaces. You will own Perfect Launch (PL) metric with Central NSS team, and advocate for LATAM specific needs with them. You will own local PL and NSS goals in MX and BR, and manage different stakeholders and teams to meet goals. To be successful in this role you should be comfortable dealing with ambiguity, driving shared goals, and have the ability to think big.
Key job responsibilities:
- Implement mechanisms to receive regular Seller feedback and drive insights on pain points and adoption of main Seller Success programs.
- Define overarching strategy and key initiatives to meet NSS goals, for long term success of programs and short-term sprints; adjust and iterate based on Seller feedback and initiative performance.
- Collaborate with sales team and key stakeholders across LATAM to drive NSS goals.
- Collaborate with Seller Education and Adoption PMs across LATAM to coordinate education content and strategy to generate awareness.
- Track and report performance of key metrics adoption.
- 4+ years of professional non-internship marketing experience.
- Experience using data and metrics to drive improvements.
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables).
- Experience using Microsoft Excel to manipulate and analyze data.
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion.
- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs.
- Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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