Resource Manager, Professional Services

Title: Resource Manager, Professional Services Business Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, Remote About us Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry. Our integrated and automated offerings are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best‑in‑class technology to the packaging and printing industries, we believe we succeed when our customers thrive. Position Overview The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives. The role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Senior Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery. Core Responsibilities Resource Planning and Allocation – Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities; maintain a real‑time view of capacity; serve as the primary point of contact for project staffing; own new engagements at intake; check in regularly with Project Managers; maintain up‑to‑date skills and certifications records for all consultants. Forecasting and Talent Management – Collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements; identify resource gaps and recommend cross‑training, recruitment, or subcontracting; support long‑term workforce planning and professional development of consultants. Process Optimization and Tool Management – Develop and maintain tools, dashboards, and reports to monitor utilization, productivity, and performance; establish consistent processes for resource requests and assignments to maximize efficiency; ensure data and processes remain aligned across systems. Daily Operational Responsibilities – New Engagement Intake: review new projects pushed from Salesforce into Wrike, confirm metadata, and ensure correct template and folder structure; manually create projects if automation fails. Assignment & Scheduling: review unassigned Wrike projects daily, match consultants based on skill set, availability, and regional needs; assign primary and secondary consultants and confirm schedules. System Sync and Integration Oversight: cross‑reference Salesforce ↔ Wrike and Wrike ↔ NetSuite mappings; validate billing fields; ensure Concur sync processes update users, vendors, and expenses; monitor integration logs and resolve issues. Time Tracking Oversight: validate daily timesheet entries, identify missing or misallocated time, and follow up; enforce time entry policies. Project Health & Status Monitoring: monitor project dashboards for task completion, budget consumption, and forecasted effort. Reporting & Communication: participate in regular syncs, track upcoming projects and resourcing constraints, respond to inquiries, and provide data for utilization, staffing, revenue forecasting and other metrics. Performance and Collaboration: monitor workload balance, participate in resource reviews, and collaborate cross‑functionally with Sales, Customer Success, and Professional Services teams. Qualifications Experience – 4+ years of experience in resource planning or operations within a software or technology organization; proven ability to manage multiple concurrent projects and balance resources effectively in a fast‑paced environment. Skills – Strong proficiency with resource planning tools (e.g., Wrike); working knowledge of JIRA, Salesforce, and NetSuite; excellent organizational, communication, and negotiation skills. CAI Software is an "EEO/Veterans/Disabled employer." Equal Employment Opportunity CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state, or federal law. Disability Accommodation CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or cannot access or use the online application process, please contact us at ****** or send an e‑mail with your specific accommodation request. Work Authorization Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of **** (IRCA). Pay Transparency Nondiscrimination CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is: in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information. 41 CFR ******* Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries Software Development References & Outreach Referrals increase your chances of interviewing at CAI Software, LLC by 2×. #J-18808-Ljbffr