Software Technical Support Professional

Há 2 dias


Fortaleza, Brasil beBeeSupport Tempo inteiro

Technical Support Specialist Opportunity We are seeking a skilled technical support specialist to provide daily assistance to customers. The ideal candidate will be responsible for resolving software and compliance-related issues. Key Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers Follow established service level agreements (SLAs) Triage support requests by conducting a first-level investigation of technical product issues Provide continuous updates on issue resolution status to customers and key stakeholders Collaborate with the Engineering team to ensure timely resolution of customer issues Excellent written and verbal English communication skills University degree in Computer Science, Engineering, or a related technical field 2+ years of customer support experience for a commercial software product Ability to investigate and troubleshoot product issues Strong problem-solving capabilities in a SaaS application environment Career-minded and willing to take on new challenges Trustworthy, team-oriented, and transparent 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays A supportive and innovative work environment A commitment to transparency and open communication An emphasis on teamwork and collaboration



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  • Technical Support Engineer

    4 semanas atrás


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