Software Technical Support Professional

Há 8 horas


Fortaleza, Brasil Bebeesupport Tempo inteiro

Technical Support Specialist OpportunityWe are seeking a skilled technical support specialist to provide daily assistance to customers.The ideal candidate will be responsible for resolving software and compliance-related issues.Key Responsibilities:Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customersFollow established service level agreements (SLAs)Triage support requests by conducting a first-level investigation of technical product issuesProvide continuous updates on issue resolution status to customers and key stakeholdersCollaborate with the Engineering team to ensure timely resolution of customer issuesExcellent written and verbal English communication skillsUniversity degree in Computer Science, Engineering, or a related technical field2+ years of customer support experience for a commercial software productAbility to investigate and troubleshoot product issuesStrong problem-solving capabilities in a SaaS application environmentCareer-minded and willing to take on new challengesTrustworthy, team-oriented, and transparent15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidaysA supportive and innovative work environmentA commitment to transparency and open communicationAn emphasis on teamwork and collaboration



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