Software Technical Support Professional

Há 16 horas


Fortaleza CE, Brasil beBeeSupport Tempo inteiro

Technical Support Specialist Opportunity We are seeking a skilled technical support specialist to provide daily assistance to customers. The ideal candidate will be responsible for resolving software and compliance-related issues. Key Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers Follow established service level agreements (SLAs) Triage support requests by conducting a first-level investigation of technical product issues Provide continuous updates on issue resolution status to customers and key stakeholders Collaborate with the Engineering team to ensure timely resolution of customer issues Excellent written and verbal English communication skills University degree in Computer Science, Engineering, or a related technical field 2+ years of customer support experience for a commercial software product Ability to investigate and troubleshoot product issues Strong problem-solving capabilities in a SaaS application environment Career-minded and willing to take on new challenges Trustworthy, team-oriented, and transparent 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays A supportive and innovative work environment A commitment to transparency and open communication An emphasis on teamwork and collaboration



  • Fortaleza, Brasil Bebeesupport Tempo inteiro

    Technical Support Specialist OpportunityWe are seeking a skilled technical support specialist to provide daily assistance to customers.The ideal candidate will be responsible for resolving software and compliance-related issues.Key Responsibilities:Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied...


  • Fortaleza, Brasil beBeeSupport Tempo inteiro

    Technical Support Specialist Opportunity We are seeking a skilled technical support specialist to provide daily assistance to customers. The ideal candidate will be responsible for resolving software and compliance-related issues. Key Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers...


  • Fortaleza, CE, Brasil beBeeCustomer Tempo inteiro

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  • Fortaleza, CE, Brasil beBeeCustomerSupport Tempo inteiro

    Technical Support Specialist We are seeking an experienced Technical Support Specialist to provide customer support and resolve technical issues. As a key member of our team, you will be responsible for answering questions, troubleshooting problems, and guiding clients through any issues they may encounter. Manage large volumes of incoming requests. Provide...


  • Fortaleza, Brasil beBeeCustomer Tempo inteiro

    Job Opportunity We are seeking a dedicated professional to strengthen our support capacity during night-hour coverage. The ideal candidate will provide fast and useful technical assistance on applications, answer technical queries on application issues, and offer advice to solve them. The role may also include assisting with software testing as part of our...


  • Fortaleza, Brasil beBeeCustomerSupport Tempo inteiro

    Technical Support Specialist We are seeking an experienced Technical Support Specialist to provide customer support and resolve technical issues. As a key member of our team, you will be responsible for answering questions, troubleshooting problems, and guiding clients through any issues they may encounter. Manage large volumes of incoming requests. Provide...


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  • Technical Support Specialist

    2 semanas atrás


    Fortaleza, Brasil Bebeesupport Tempo inteiro

    We are seeking a skilled Technical Support Specialist to provide daily technical support to customers, resolving software and compliance-related issues.This full-time, remote role involves working closely with various teams, utilizing tool subscriptions such as Enterprise ChatGPT, Grammarly, and GitHub Copilot (if required) to deliver exceptional support.The...


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