Technical Support Specialist
Há 14 horas
Job Opportunity We are seeking a dedicated professional to strengthen our support capacity during night-hour coverage. The ideal candidate will provide fast and useful technical assistance on applications, answer technical queries on application issues, and offer advice to solve them. The role may also include assisting with software testing as part of our quality assurance processes. Serve as a point of contact for customers seeking technical assistance over the phone, email or customer service desk tools. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through problems solving process. Direct unresolved issues to the next level of support. Provide accurate information on IT products or services. Record events/problems and their resolution in logs. Follow up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures.
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Technical Support Specialist
2 semanas atrás
Fortaleza, Brasil Bebeesupport Tempo inteiroWe are seeking a skilled Technical Support Specialist to provide daily technical support to customers, resolving software and compliance-related issues.This full-time, remote role involves working closely with various teams, utilizing tool subscriptions such as Enterprise ChatGPT, Grammarly, and GitHub Copilot (if required) to deliver exceptional support.The...
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Software Technical Support Professional
1 semana atrás
Fortaleza, Brasil Bebeesupport Tempo inteiroTechnical Support Specialist OpportunityWe are seeking a skilled technical support specialist to provide daily assistance to customers.The ideal candidate will be responsible for resolving software and compliance-related issues.Key Responsibilities:Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied...
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Software Technical Support Professional
1 semana atrás
Fortaleza, Brasil beBeeSupport Tempo inteiroTechnical Support Specialist Opportunity We are seeking a skilled technical support specialist to provide daily assistance to customers. The ideal candidate will be responsible for resolving software and compliance-related issues. Key Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers...
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Litigation Support Specialist
Há 2 dias
Fortaleza, CE, Brasil beBeeSupport Tempo inteiroJob Title: Litigation Support Specialist This position involves providing comprehensive support to attorneys by conducting legal research, preparing documents, and managing cases. Key Responsibilities: Legal Research and Documentation: Conduct thorough research, analyze data, and prepare accurate documents. Case Management: Manage case files, maintain...
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Technical Support Specialist
Há 3 dias
Fortaleza, Brasil Bebeecustomer Tempo inteiroJob OpportunityWe are seeking a dedicated professional to strengthen our support capacity during night-hour coverage.The ideal candidate will provide fast and useful technical assistance on applications, answer technical queries on application issues, and offer advice to solve them.The role may also include assisting with software testing as part of our...
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Dynamic Business Solutions Specialist
Há 2 dias
Fortaleza, CE, Brasil beBeeBusiness Tempo inteiroBusiness Systems Integration Specialist About the role: We are seeking a skilled Business Systems Integration Specialist to bridge business needs with technological solutions. This key team member will analyze and interpret business requirements, translating them into detailed functional specifications for the development team. Main Responsibilities: Conduct...
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Energy Management Expert
Há 12 horas
Fortaleza, CE, Brasil beBeeEnergyManagement Tempo inteiroEnergy Management System Specialist We are seeking a highly skilled Energy Management System (EMS) specialist to support the development and maintenance of our energy management platforms. The successful candidate will have experience in implementing, configuring, and maintaining EMS software for real-time monitoring and control of generation units and...
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Customer Support Representative
Há 2 dias
Fortaleza, CE, Brasil beBeeCustomerService Tempo inteiroJob Description The Customer Service Specialist role involves providing top-notch customer support across all communication channels. This includes responding to customer inquiries via phone, email, chat, and social media, as well as identifying customer issues and resolving them in a timely manner. Required Skills and Qualifications Excellent communication...
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Visionary SAP Technical Solutions Expert
Há 17 horas
Fortaleza, CE, Brasil beBeeTechnical Tempo inteiroRole Overview As a SAP Technical Support Leader, you will play a pivotal role in ensuring the delivery of high-quality services by our managed service partner. This position is responsible for supervising and overseeing the technical support process to guarantee that it aligns with our standards. The ideal candidate should have excellent leadership skills...
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Senior Customer Experience Specialist
Há 2 dias
Fortaleza, CE, Brasil beBeeCustomerSuccess Tempo inteiroJob Overview: As a seasoned customer success professional, you will delve into complex customer inquiries, manage the global support queue and backlog, and provide exceptional, timely service to valued customers. The ideal candidate will combine technical acumen, analytical prowess, and a customer-centric mindset to deliver high-quality solutions to critical...