
Business Operations Specialist
4 semanas atrás
This role will be responsible for identifying operational gaps, driving process improvements, and ensuring efficiency across multiple sales operations workflows. The position requires strong analytical skills, cross-functional collaboration, and the ability to initiate and lead projects from scratch.
Responsibilities
- Analyze, map, and improve current operational processes across different verticals.
- Identify bottlenecks and propose scalable, long-term solutions.
- Act as a connector between teams such as Onboarding, Contracts, Credit & Collections, Billing, and Incentives.
- Align process improvements and reporting needs with global stakeholders.
- Initiate and lead operational projects aimed at improving efficiency and governance.
- Document SOPs and support the development of KPIs/OKRs for operational workflows.
Requirements
- Previous experience in consulting, auditing, or business process improvement roles.
- Strong communication and stakeholder management skills.
- Solid knowledge of process mapping tools and methodologies.
- Hands-on profile with analytical thinking and execution-oriented mindset.
- Advanced English (fluency preferred).
Nice to Have
- Experience working in fast-paced, global, or multicultural environments.
- Familiarity with sales operations processes and systems (CRM, billing, incentives).
- Project management skills and experience leading cross-functional initiatives.
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