Technical Support Engineer

Overview Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary Mark Coggle, Senior Manager, Technical Support for the Delphix technical support team at Perforce is searching for a Technical Support Engineer to join the team. We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products. If you thrive on solving complex issues, collaborating with a supportive team of experienced engineers and continually expanding your knowledge, we can promise an environment where all this will become a part of your everyday, resulting in a rewarding and developing career, with a team who care about our customers and our colleagues. Requirements: 3+ years of experience & related education Must be willing to work US Pacific time hours (1 PM – 9 PM in Brazil (Brasília/São Paulo time)) Technical degree (CS/IT/Eng/ITSec) or equivalent experience Strong customer relationship & interpersonal skills Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team Demonstrated history of strong analytical, troubleshooting, and debugging skills Unix and Linux system administration skills Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server Operating System Skills: Linux, Unix, Windows Server Network Troubleshooting (TCP/IP, routing protocols) Awareness and understanding of related emerging technologies and practices Preferred, but not required: Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations) or Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning) Experience with data virtualization, hypervisors and cloud Ability to read "C" or Java code Ability to script in Shell, Python, etc. Experience with data masking or ETL technologies Experience troubleshooting distributed components/services and log analysis Experience with crash dump analysis for Unix Experience with ZFS Data storage, backup, and/or archiving knowledge Come work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today Website: EEO & Belonging Statements: Perforce Software is an equal opportunity employer. See EOE & Belonging Statements for details. #J-18808-Ljbffr