Technical Support Engineer, Trilogy

2 semanas atrás

Goiânia, Brasil Trilogy Tempo inteiro

Overview

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD. This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

What you will be doing
  • AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system.
What you won’t be doing
  • Taking two whole months to get up to speed; you will be expected to ramp up on several products within the first month (we are aware this is aggressive).
  • Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this role.
Key responsibilities

Lead the integration of human expertise and AI to elevate customer support, focusing on complex issues beyond AI's current capabilities.

Basic Requirements
  • At least 3 total years of experience in a technical customer support role.
  • Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient.
  • Currently based in North or South America.
About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic.

Crossover Job Code: LJ-3330-BR-PortoAle-TechnicalSuppo.054

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Engineering, Information Technology, and Customer Service
Industries
  • Software Development, IT Services and IT Consulting, and Telecommunications

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