Technical Support Engineer- NSG
1 semana atrás
Overview Technical Support Engineer- NSG (Bilingual English and Spanish). Sophos is a global leader in advanced security solutions. The company acquired Secureworks in February 2025, expanding its MDR and security portfolio. More information is available at Role Summary: As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space. What You Will Do Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that includes, but is not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration Handle technical escalations within team response/resolution targets Ability to work weekend and on-call shifts on a rotational basis Provide Team Leader or Manager feedback about Technical Support procedures and policies, to improve overall customer satisfaction as well as engineer efficiency What You Will Bring A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field 3+ years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti-Virus, Web Security proxies, Email Security filters, VPNs Experience with Linux operating systems through the command line level Experience with Active Directory (or any LDAP variant) group policy configuration and deployment Experience with cloud virtualization such as Amazon AWS or Microsoft Azure The ability to work with complex problems where analysis of situations or data requires a review Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply. What’s Great About Sophos? · Sophos operates a remote-first working model, with some roles requiring a hybrid approach. Applicants must have legal authorization to work in the jurisdiction where the position is posted without requiring employer sponsorship. · Our people – we innovate and create, with confidence and team spirit · Employee-led diversity and inclusion networks · Annual charity and volunteering initiatives · Global employee sustainability initiatives · Global wellbeing programs and learning resources Our Commitment To You We’re committed to equality of opportunity. All applicants will be treated fairly in accordance with the law. If any adjustments are needed in the recruitment process, please let us know. Data Protection If you share your CV or personal details, Sophos will hold them for 12 months in accordance with our Privacy Policy. You can request deletion or updates at any time following the Privacy Policy. Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Software Development #J-18808-Ljbffr
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