Technical Support Engineer

3 semanas atrás

Sorocaba, Brasil ABB Tempo inteiro

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to : Technical Support Manager Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head ofProduct Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, andprofitabilityof UNITROL, MEGATROL and SYNCHROTACT products. Your responsibilities Technical supportfor ABB experts worldwide, ABB business partners and End customers withSalesforceas the CRM (Customer relationship management) platform and participation in ensuring 24 / 7 availability of remote support line Leading resolution teams and handling customer communicationfor support cases where different stakeholders (e.g., System experts,R&D, Quality etc.) build a resolution team according to severity,complexity, and urgency Lead and support with type test activities, component specifications, life cycle solutions andproduct engineeringetc. Supporting customers with grid code compliance studies (e.g. Power Factory, PSS / E, PSCAD) and digital transformation (e.g. cyber security, digital twin) Your background Bachelor or master’s inelectrical engineering Minimum 4 years of experience in field service or engineering withPower Generation Systemknow how,Embedded SoftwareandControl HardwareplusPower Electronics(Experience withexcitation systemsis preferred) Fluency inEnglish, any other languages are an asset Intrinsic attitude to drive innovation and improvement Provenorganizational skillswith the ability tohandle multiple projectssimultaneously High sense of responsibility andcommitment High degree ofintercultural awareness We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #J-18808-Ljbffr

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