Hardware Technician SSR

2 semanas atrás

São José dos Campos, São Paulo, Brasil Drixit Technologies Tempo inteiro

At Rombit , we empower industrial companies to work safer and more efficiently through smart, connected solutions. By combining our intuitive sensors with powerful software, we transform how frontline operations perform. Headquartered in Antwerp, Belgium, and with offices in the United States, Argentina, Brazil and the United Arab Emirates, we are driven by innovation, impact, and a genuine commitment to helping our customers and employees thrive.

We are expanding in the Brazilian market, and we are looking for someone who is a great team player and will join our Operations team in Brazil

Main Responsibilities:

  • Assemble, configure, and maintain hardware equipment according to technical specifications.

  • Diagnose and resolve intermediate-level technical issues independently.

  • Support the Technical Lead in the implementation of new projects and processes.

  • Document all tasks performed, maintaining clear and updated records of maintenance, electronic repairs, and incidents.

  • Handle local electronic repair cases, replace components, and ensure accurate diagnoses and timely solutions.

  • Consult the LATAM Technical Lead in the case of complex or undocumented failures.

  • Report to the Regional Operations Analyst regarding required materials and spare parts for repairs or manufacturing.

  • Attend customer visits for test days and implementations when requested by the Implementations or Presales teams (agenda managed by the Operations Analyst).

  • Respond to customer tickets to provide support in coordinating hardware logistics, especially in repair cases.

  • Maintain direct communication with key clients, ensuring a professional, solution-oriented service.

Key qualifications:

  • Minimum of 2 years of experience in similar roles.

  • Strong knowledge of SMD soldering, hardware assembly, configuration, and maintenance.

  • Ability to efficiently diagnose and resolve electronic technical failures.

  • Experience in technical support, customer service, and ticket management (preferably).

  • Good command of technical documentation.

  • Availability for on-site client visits.

  • Proactive, self-driven attitude.

  • Results-oriented and capable of working independently.

    • Intermediate level of Spanish/English(nice to have)

Why join us?

Work in a vibrant, innovative and international environment with real impact on the lives and safety of industrial workers.

Be part of a collaborative, values-driven culture that champions growth and learning.

Enjoy a flexible, hybrid work setup and competitive salary with great benefits.

Opportunities for personal development and career advancement within a growing company.

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