It Support Technician

Há 15 horas


São Paulo, São Paulo, Brasil Covestic Inc Tempo inteiro

Milestone Technologies is seeking a skilled and customer-focused IT Support Technician to provide onsite technical support at our corporate location in Brazil.
This role is vital in ensuring seamless day-to-day IT operations while delivering responsive and high-quality support to internal end users.
Key Responsibilities:
Coordinate the shipment and receipt of IT equipment through approved vendors
Provide hands-on support for desktop and laptop hardware (break/fix and troubleshooting)
Deliver remote support for offsite employees
Diagnose and resolve hardware, software, connectivity, and access issues
Set up and support devices across macOS, iOS, Windows, and Android platforms
Assist with system upgrades, hardware deployments, and site buildouts
Re-image devices while preserving user data when possible
Train and guide users on IT hardware and core business applications
Perform weekly physical inventory checks and report on asset status
Maintain accurate inventory records and asset assignments
Support onboarding and offboarding by managing IT equipment and access provisioning
Assist visiting employees with network connectivity and IT resource access
Install and troubleshoot peripherals such as monitors, keyboards, printers, and docking stations
Monitor and manage service tickets using a global ITSM system
Provide timely ticket updates and drive issues to resolution
Collaborate with peers on cross-site projects and technical escalations
Share knowledge, best practices, and documentation across the team
Qualifications:
Minimum 3 years of recent, hands-on experience supporting primarily Apple environments
Strong expertise with macOS laptops in enterprise settings
Experience with Apple MDM tools such as JAMF
Comfortable supporting macOS, iOS, Windows, and Android devices
Skilled in hardware troubleshooting, imaging, and asset management
Experienced with ITSM/ticketing systems and inventory tools
Excellent communication and customer service skills
Fluent in Portuguese; working English proficiency preferred
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