IT Technician

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Description:
Milestone Technologies is seeking a skilled and customer-focused IT Support Technician to provide onsite technical support at our corporate location in Brazil. This role is vital in ensuring seamless day-to-day IT operations while delivering responsive and high-quality support to internal end users.
Key Responsibilities:
Coordinate the shipment and receipt of IT equipment through approved vendors
Provide hands-on support for desktop and laptop hardware (break/fix and troubleshooting)
Deliver remote support for offsite employees
Diagnose and resolve hardware, software, connectivity, and access issues
Set up and support devices across macOS, iOS, Windows, and Android platforms
Assist with system upgrades, hardware deployments, and site buildouts
Re-image devices while preserving user data when possible
Train and guide users on IT hardware and core business applications
Perform weekly physical inventory checks and report on asset status
Maintain accurate inventory records and asset assignments
Support onboarding and offboarding by managing IT equipment and access provisioning
Assist visiting employees with network connectivity and IT resource access
Install and troubleshoot peripherals such as monitors, keyboards, printers, and docking stations
Monitor and manage service tickets using a global ITSM system
Provide timely ticket updates and drive issues to resolution
Collaborate with peers on cross-site projects and technical escalations
Share knowledge, best practices, and documentation across the team
Qualifications:
Minimum 3 years of recent, hands-on experience supporting primarily Apple environments
Strong expertise with macOS laptops in enterprise settings
Experience with Apple MDM tools such as JAMF
Comfortable supporting macOS, iOS, Windows, and Android devices
Skilled in hardware troubleshooting, imaging, and asset management
Experienced with ITSM/ticketing systems and inventory tools
Excellent communication and customer service skills
Fluent in Portuguese; working English proficiency preferred

Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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