Customer Support/kyc Analyst
2 semanas atrás
**A role for anyone located in **Curitiba (Brazil)****Role Overview****About Uncapped**Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or compounding interest - and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.**About the Services Team****What you will do ✍️**- Ensure Uncapped is providing world-class support to the customer during every part of their lifetime as a customer- Resolve customer issues in a great speed, keeping backlog inexistent- Onboarding customers based on our internal policies and procedures- Perform enhanced due diligence reviews on business customers and their owners- Generate and maintain appropriate case documentation- Escalate any issues or complex cases and ensure their resolution- Other ad-hoc business due diligence-related tasks**Requirements**:**Who you are**- Previous experience in a fintech or fast pace environment is a must- Experience in customer support or account executive roles- Experience with Hubspot CRM- Experience in processing KYC and EDD cases for UK/EU commercial lending or banking customers- Bachelor’s level degree or professional qualification- Good oral and written communication skills required- Fluency in verbal and written English. A second language - Polish, Spanish, Dutch or German will be considered an advantage- Good Research Skills- Ability to work independently and in a team environment- Ability to work in a fast-paced environment and meet deadlines- Attention to detail and ability to multitask- Experience using JIRA and SQL is a plus**Benefits****What we offer**We’re a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We’re continually adding to this list as new people join - here are some of the things you can expect:- A competitive compensation plan- Flexible working: Remote-first processes for ultimate flexibility- Unlimited time off to relax and see the world- A personal growth fund that helps you to become your best- Weekly recognition and awards that celebrate all the wins, both big and small- Annual retreat abroad to hang out with your team on a paid staff trip- A workspace just for you, with £350/€400/$450 to optimise your home office
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(D) KYC Analyst
2 semanas atrás
Curitiba, Brasil LatamCent Tempo inteiroKYC Analyst Location: Remote (LATAM) Job Overview: We are looking for a detail-oriented and proactive KYC Analyst to join our team. The ideal candidate will ensure our organization's adherence to all relevant laws, regulations, and internal policies, with a primary focus on the customer onboarding process. Key Responsibilities: Support onboarding and due...
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Customer Support/Kyc Analyst
1 semana atrás
Curitiba, Brasil Uncapped Tempo inteiro**A role for anyone located in **Curitiba (Brazil)****Role Overview****About Uncapped**Founded in **** and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory.We provide lending volumes of between $100k and $10m without credit checks, personal guarantees, warrants, equity, or...
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(D) Kyc Analyst
1 semana atrás
Curitiba, Brasil Latamcent Tempo inteiroKYC AnalystLocation: Remote (LATAM)Job Overview:We are looking for a detail-oriented and proactive KYC Analyst to join our team.The ideal candidate will ensure our organization's adherence to all relevant laws, regulations, and internal policies, with a primary focus on the customer onboarding process.Key Responsibilities:Support onboarding and due diligence...
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Customer Support Analyst Latam
Há 3 dias
Curitiba, Brasil TuoTempo Tempo inteiro**Company Description** With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...
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Customer Support Analyst Latam
Há 2 dias
Curitiba, Brasil TuoTempo Tempo inteiro**Company Description**With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner...
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Customer Success Operations Analyst
3 semanas atrás
Curitiba, Brasil Diferencial Gestão de Talentos Tempo inteiro**Customer Success Operations Analyst (Junior)****Job Overview**Our customers are the heart of our business, as is the role of the CS Team.The Customer Success Operations Analyst mission is to drive theeffectiveness and efficiency of our Customer Success team. You will beresponsible for defining customer success goals, strategies, and tactics andprocess...
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Spi Support Analyst
1 semana atrás
Curitiba, Brasil Pantheon Inc. Tempo inteiroWork dedicated to the SPI/InTools project, leading Site testing and issue resolution.**Specifics tasks & responsibilities**:1. Lead Site testing and issue resolution2. Support Analyst for users on SPI Suite**Primary Skills Required**:3. Application Support experience, with strong analytical and troubleshooting skills4. Initiative & Self-Monitoring - involves...
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Spi Support Analyst
2 semanas atrás
Curitiba, Brasil Pantheon Inc. Tempo inteiroWork dedicated to the SPI/InTools project, leading Site testing and issue resolution. **Specifics tasks & responsibilities**: 1. Lead Site testing and issue resolution 2. Support Analyst for users on SPI Suite **Primary Skills Required**: 3. Application Support experience, with strong analytical and troubleshooting skills 4. Initiative & Self-Monitoring -...
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SAP Support Analyst
3 semanas atrás
Curitiba, Brasil Pantheon Inc. Tempo inteiro**Job Role Summary**The SAP Order to Cash Support analyst is responsible primarily for providing support for F&L Customer Services business in Order to Cash area.SHORTDESCRIPTION section. 2 of 3.**Job Role Responsibilities**- Responsible primarily for providing SAP Order to Cash (OTC) solutions.- Executes and tests appropriate configuration related to SAP...
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Sr. Technical Customer Success Analyst
4 semanas atrás
Curitiba, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications (a CAI Division) is a leading global provider of industry‑specific business and production software technology for print industries. Graphic Communications’ integrated and automated software offerings and point solutions are designed...
