Custody and Resource Coordinator

Position: Custody and Removal Coordinator

Location: Estancia, NM

Job Id:

# of Openings: 1

Custody and Removal Coordinator

Minimum Qualifications Summary

Certification & Education

Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.

• Bachelor’s degree in Social work, Psychology, or an equivalent degree.
• Master’s degree or an equivalent advanced degree preferred but not required
• Fluent in English and Spanish, written and oral

Experience Required

• At least two (2) years of related experience (e.g., experience providing services to victims, trauma-informed programming, experience working with immigrants or foreignborn individuals) and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level.
• Experience working in or with victims or individuals in a confinement or custodial setting.
• At least two (2) years of experience providing services to vulnerable populations.
• Experience with and an understanding of situations that contribute to family/individual stress, problems and crisis situations

Job Objective

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties.

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties. Responsibilities

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating followup, as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters (HQ).
• Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations, such as: a. Dedicate Housing for Transgender Noncitizens b. Behavioral/Mental Health Unit(s) c. Family Residential Centers d. Reunification of relatives and children in federal custody e. Young adult case management services
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support, as needed, to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by – researching referrals and identifying to resources in the noncitizen’s home country and developing individualized Departure Plans.
• Assist ERO Field Office in release planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution.
• Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.

Minimum Job Requirements/Technical Requirements

• Knowledge of the case management process commensurate with training and educationat a minimum at the bachelor’s level.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
• Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.
• Be able to operate a Personal Computer (PC) with common/standard business software programs
• Experience in a detention/correctional or residential healthcare setting (preferred, not required).
• Strong oral and written communication skills
• Ability to create and manage projects
• Excellent interpersonal skills
• Critical thinking skills
• Cultural competency
• Integrity and honesty
• The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.
• Must be a U.S. citizen .

Physical Demands/Duty Hours/On-Call Requirements

• Must perform the duties in a stressful and often austere environment without physical limitations.
• Must be capable of standing on hard services (cement floors) for long periods of time.
• This full-time position requires availability to work Monday – Friday day shift, specific hours determined by the ERO HQ and the Field Office

Travel Requirement

• Workday travel and/or overnight travel may be required to perform some of the assigned duties, especially during surge support in designated ICE locations during crisis situations, Travel is reimbursed.

Education & Certification Bachelor’s degree in Social work, Psychology, or an equivalent degree. Master’s degree or an equivalent advanced degree preferred but not required. Maintains current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course. As per CDC guidelines – candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella and Influenza

Work Location:

About Lukos

Lukos delivers professional services to the Department of Defense. Lukos has been one of the most successful and most diversified support companies for US Special Operations Command and its components for over a decade. Since our founding, we have grown to support all military services and multiple federal civilian agencies. About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.

"For the strength of the pack is the wolf, and the strength of the wolf is the pack."

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