CRM/customer Loyalty Specialist

Há 7 dias

São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro
**Code number**:J
- **Entry level**:Professionals
- **Location**:Sao Paulo
- **Organization**:Porsche Brasil
**Tasks
**Tasks**Tasks**
The Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied and
their interactions with our brand are seamless and positive. Responsibilities include managing
system administration tasks such as dealer improvement, training, and support. Additionally, this
role involves conducting CPM-related customer loyalty activities and supporting the Customer
Interaction Center (CIC) management sto enhance experiences. Key skillsets include gathering and
analyzing customer insights, administering budgets related to programs and initiatives, and
providing support to CPM operations.
**CRM System Administration**
- Manage CRM-related systems to ensure effective usage and seamless integration within the organization's omni-channel ecosystem.
- Collaborate with internal teams and external partners to maintain system functionality, drive improvements, and ensure data quality.
- Provide training and support to internal and external stakeholders to enhance system adoption.
- Prepare regular and ad-hoc reports for decision-making at both corporate and dealership levels.
**Customer Loyalty**
- Coordinate and oversee customer loyalty programs in alignment with organizational goals.
- Act as a key contact for the customer service team, providing guidance, training, and support.
- Drive initiatives to enhance the customer journey, gathering feedback to continuously improve satisfaction and loyalty.
- Conduct customer insights activities to gather actionable feedback.
- Implement innovative touchpoints and processes to enhance the customer experience.
**Resource Planning and Team Collaboration**
- Administer the CRM and customer satisfaction goodwill budget, ensuring resources are planned and utilized efficiently.
- Work closely with various departments such as Sales, Marketing, After Sales, and Finance to align CRM initiatives with overall business objectives.
- Support the CRM Manager in operational projects, including training sessions and strategic development workshops.
**Qualifications
**Qualifications**Qualifications**
**Education**
- Bachelor's degree in Business Administration (with a focus on Marketing or IT), Marketing, Engineering, or related fields.
**Experience**
- 5 years of working experience in Marketing.
- Prior experience in the luxury or automotive segment will be considered a plus.
**Competencies**:
- Communicative
- Relationship Management
- Flexible and Adaptable
- Planning and Organization
- Initiative and Creativity
- Analytical mindset and data driven approach
**Skills**:
- Excellent verbal and written communication skills
- Fluent in English (written and verbal)
- Ability to manage multiple tasks
- Ability to prioritize and adaptable to change
- Creative and analytical thinking skills
- Highly organized - strong attention to detail
- Problem Solver
- Team oriented working attitude and intercultural understanding
**How to apply?
**How to apply?**How to apply?**
**Work environment**: Position is based in Sao Paulo, SP
On site work - São Paulo Office

  • CRM/customer Loyalty Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    **Code number**:J000014977- **Entry level**:Professionals- **Location**:Sao Paulo- **Organization**:Porsche Brasil**Tasks**Tasks**Tasks**The Customer Loyalty Specialist plays a crucial role in ensuring our customers are satisfied andtheir interactions with our brand are seamless and positive. Responsibilities include managingsystem administration tasks such...

  • Loyalty Experience Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$90.000 - R$110.000

    Key Responsibilities:Manage system administration tasks to ensure seamless customer interactions.Conduct customer loyalty activities and support the Customer Interaction Center management to enhance experiences.About the RoleThis role plays a crucial part in ensuring customers are satisfied with our brand. We're looking for a specialist to manage system...

  • Customer Experience Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$8.500 - R$12.000

    Job Title: Customer Experience SpecialistThis role involves working as a liaison between customers and our organization, providing timely resolution to customer inquiries and issues. The ideal candidate should have prior customer service experience, be able to multitask, and possess functional knowledge of CRM solutions and MS Excel.

  • Customer Service Excellence Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$120.000

    Customer Service ExcellenceWe are seeking a skilled Customer Experience Specialist to build and maintain positive relationships with customers, driving loyalty, retention, and business growth.This role involves developing and implementing policies to enhance customer satisfaction, analyzing feedback to identify areas for improvement, and collaborating with...

  • CRM Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Apple Tempo inteiro

    **Summary**Posted: Aug 13, 2024Role Number**:200556837****Description**- Manage key accounts with CRM strategy to negotiate, plan and execute base management projects. Partner closely with account executives to identify CRM opportunities and implement strategy to support account plan and forecast. - In partnership with the marketing team, manage marketing...

  • Crm Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil Apple Tempo inteiro

    **Summary**Posted: Aug 13, 2024Role Number**: ****Description**- Manage key accounts with CRM strategy to negotiate, plan and execute base management projects.Partner closely with account executives to identify CRM opportunities and implement strategy to support account plan and forecast.- In partnership with the marketing team, manage marketing budget and...

  • CRM Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Apple Tempo inteiro

    **Summary**Posted: 10 Oct 2024Role Number**:200556837****Description**- Manage key accounts with CRM strategy to negotiate, plan and execute base management projects. Partner closely with account executives to identify CRM opportunities and implement strategy to support account plan and forecast. - In partnership with the marketing team, manage marketing...

  • Customer Experience Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Allergan Aesthetics Tempo inteiro

    **Company Description**The AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth.The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with Allergan...

  • Telemarketing Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$51.200 - R$72.200

    Key Position: Telemarketing SpecialistA critical role within our organization, the Telemarketing Specialist is accountable for delivering exceptional customer service via phone calls and other communication channels. Their primary focus is to build strong relationships with clients, providing a personalized experience that drives engagement and loyalty.Key...

  • Customer Engagement Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$150.000 - R$200.000

    Product Manager & Key Account SpecialistJoin a dynamic team of professionals driving customer acquisition, loyalty and engagement through innovative rewards. As a Product Manager & Key Account Specialist, you will play a pivotal role in developing and implementing go-to-market strategies that align with local market priorities.Job Responsibilities:Serve as...