HHead of Professional Services – LATAM

Project-Program Management
HHead of Professional Services – LATAM (FCC Portfolio)

· Lead, mentor, and grow a team of Professional Services consultants across LATAM.

· Foster a culture of excellence, collaboration, and continuous improvement.

· Drive performance management, career development, and skills enhancement initiatives.

Client Engagement & Delivery

· Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.

· Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.

· Support pre-sales activities, including solution design, effort estimation, and proposal development.

Technical Expertise

· Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening.

· Provide hands-on guidance and troubleshooting for complex technical implementations.

· Stay current with industry trends, regulatory changes, and emerging technologies in cloud and compliance.

Operational Excellence

· Define and implement best practices, methodologies, and standards for Professional Services delivery.

· Collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success.

· Monitor KPIs and drive continuous improvement in service quality and operational efficiency.

· Develop and maintain capacity planning forecasts to ensure resource availability, optimize team utilization, and support scalable growth across the region.

Qualifications:

· Bachelor's or Master's degree in Computer Science, Engineering, or related field.

· 10+ years of experience in Professional Services, with at least 5 years in a leadership role.

· Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.

· Excellent communication, stakeholder management, and problem-solving skills.

· Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).

· Experience working in a global matrix organization.

· Familiarity with agile methodologies and project management tools.

· Willingness to travel across LATAM (up to 15%).

· Fluent in English and Spanish.

Candidates will distinguish themselves with:

· Extensive experience with FCC solutions and regulatory compliance frameworks, demonstrating deep domain expertise and the ability to navigate complex client environments.

· MBA or equivalent advanced degree, showcasing strategic thinking, business leadership, and cross-functional management capabilities.

· Proven business acumen, with a track record of driving growth, managing client relationships, and delivering measurable impact in professional services or technology consulting.

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