Pl Representative

4 semanas atrás

Santo Amaro, Brasil Sandoz Tempo inteiro

**Major accountabilities**:- Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.- Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.- When facing ethical dilemmas, do the right thing and speak up when things don't seem right.- Live by Novartis Code of Ethics and Values and Behaviors.**Key performance indicators**:- To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.**Minimum Requirements**:**Work Experience**:- Established Network to target Customer Group desirable.- Sales in Healthcare / Pharma / related business.**Skills**:- Account Management.- Commercial Excellence.- Communication Skills.- Compliance.- Conflict Management.- Cross-Functional Coordination.- Customer Insights.- Ethics.- Healthcare Sector.- Influencing Skills.- Negotiation Skills.- Selling Skills.- Technical Skills.**Languages**:- English.nullnull

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    Santo Amaro, Brasil Sandoz Tempo inteiro

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