Data Center Technician Manager

2 semanas atrás

Campinas, São Paulo, Brasil Microsoft Tempo inteiro
As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
- Accountable for overall data center service compliance and quality.
- Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
- Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
- Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
- Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
- Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
- Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
- Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
- Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
- Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
- Embody our culture and values.
**Qualifications**:
**Required Qualifications**
- High school diploma and basic knowledge of computer hardware and components
- 3+ years of experience supporting IT equipment or related technology.
- 2+ years of experience working in a datacenter environment OR facilities with onsite server rooms.
- 1+ year(s) experience directing, supervising, or managing others.
- Able to communicate well in English in both written and spoken form.
- Able to work 100% onsite in Campinas.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

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