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Order Management Specialist

Há 3 horas


Jundiaí, Brasil Siemens Healthineers Tempo inteiro

Order Management Specialist at Siemens Healthineers Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. About the role Processes customer inquiries and orders with the aim to increase customer satisfaction by accurate and on schedule customer supply and to ensure business and sales success. Responsibilities Work on customer inquiries and, if necessary, create offers for the customer (preliminary technical clarification, commercial clarification including creditworthiness, export control checks, determination of delivery dates, reservation of inventory and if applicable manufacturing capacities, information regarding offer validity) to create prerequisites for closing a contract. Enter customer orders in the ERP system and determine the delivery dates (technical clarification, commercial clarification including creditworthiness, export control checks, checking of delivery dates and confirmation, order confirmation to the customer) to fulfill the customer order at the requested date. Monitor order‑related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to always provide order information. Monitor delivery dates and timely initiate deliveries or, if necessary, handle backorders with automatic delivery collection to ensure delivery reliability to the customer. Coordinate a quickest possible invoicing to the customer, performing the related post calculation, controlling order cost receipt and utilizing the possibilities of additional charges to optimize the value flow and show a correct margin. Work on the design of logistics and transport concepts with the customer in cooperation with logistics process planning, packaging planning and transport handling to safeguard the delivery process and minimize process costs. Actively contribute to cooperation with all others involved and with interface partners and pass on all relevant information to keep themselves and others informed and create an optimum logistics chain. If applicable, adjust differing place of or off‑site production with Manufacturing / Factories and clarification of logistics topics. Who we are We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways. How we work When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists. We value diverse ideas and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. As an equal opportunity employer, we welcome applications from individuals with disabilities. #J-18808-Ljbffr