Agency Client Solutions Manager

SalesAgency Client Solutions Manager (CSM) - Global Business Solutions - São Paulo**Location**:Sao PauloEmployment Type:RegularJob Code:A41496A**Responsibilities**:Team IntroductionOur team is part of TikTok’s Global Business Solutions Division, focused on fostering and expanding client relationships, driving product adoption, and generating business growth. We aim to deliver best-in-class customer service, educate clients and agencies on our solutions, and create long-term partnerships that help them achieve and exceed their business objectives.About the RoleWe are seeking a person to join our team that combines client-facing solutioning, business development and technical knowledge about TikTok tools. This role is mainly responsible for supporting the agency team in growing the business, especially aligning opportunities with agencies to drive product adoption and revenue growth.One of the main objectives of this position is to use a consultative approach by offering strategic media solutions to the clients/ agencies and support them in the execution process: guidance about TikTok ads manager solutions, how to set up and implement the campaigns, support agencies in the use of TikTok Creative solutions such as TTO, TTCX, etc guaranteeing all internal alignments with the respective XFNs.Because this role operates within a more scalable book of business (BoB), success requires strong time management and prioritization skills, focusing efforts on opportunities with the highest revenue impact.**Responsibilities**:**Client Solutions & Account Growth**:- Support Agency Partnerships Manager in identifying, prioritizing and securing business opportunities, mainly through upsell;- Drive revenue for TikTok by seeking partnerships with various direct or agency clients;- Use a consultative approach by offering strategic media solutions for clients;- Be constantly aligned with cross-functional teams on structuring and executing operational initiatives;- Be the main Point of contact to support agencies in benchmarks, product, media strategy and measurement recommendations;- Develop and implement best practices for client interaction, sales and services;- Ensure that all clients receive the highest level of client-facing service and operational support.**Prioritization & Scalable Account Management**:- Manage a broad and scalable BoB, balancing multiple accounts with diverse needs;- Prioritize opportunities based on revenue potential and business impact, ensuring resources are allocated efficiently;**Qualifications**:Minimum Qualifications- Bachelor’s degree in Marketing, Advertising, Business or related field;- 5+ years of experience in account management, client services or media sales in digital advertising;- Proven track record of managing performance advertisers and delivering against revenue targets;- Strong client-facing skills, with the ability to build trust, manage complex relationships, and influence senior stakeholders;- Excellent communication and presentation abilities, with English fluency for global stakeholders and cross-functional interactions;- Strong analytical and data-driven mindset, with proficiency in campaign optimization;- Ability to thrive in a fast-changing, dynamic environment;- Proven ability to prioritize accounts and opportunities based on revenue impact within a scalable BoB.Preferred Qualifications- Knowledge of self-serve, auction, and biddable digital advertising platforms;- Experience with Excel and advanced data analysis;- Strong record of earning stakeholder and client trust;- Creative, strategic thinker with expertise in social media, mobile, and digital marketing;- Passion for TikTok and its marketing potential.Job InformationAbout ByteDance BrazilByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platfo